Donovan Ng Email & Phone Number

Sydney, New South Wales, Australia

Began Motorsports career in monitoring and optimising performance of FIA Formula 4 vehicles.• Introduced to data acquisition systems: Driver input telemetry, vehicle sensors and onboard footage.• Worked closely with Senior Engineer, Mechanic and Driver feedback to optimise vehicle on race week.• Gained hands on experience with Mygale M14-F4 and Tatuus F4-T421 cars.• Designed small scale custom pieces as requested, along with engineering drawings in SOLIDWORKS.• Began to develop knowledge and understanding of motorsports fundamentals.• Participated in Australian Formula 4 Championship 2024 (Team Staff).

Hornsby, New South Wales, Australia

Managed daily product delivery operations:• Sustained 99% inventory accuracy with team by optimizing part labels, storage and swiftly resolving problems.• Collaborated with the team to streamline customer journey, reducing runner average time by 2 minutes. • Effectively delivered Keynotes and Presentations on Apple Trade In, Visual Standards and Customer Experience.• Co-operated with Tech and Merchandising Pro to diagnose demo products, organize work orders and repair store merchandising.

Chatswood, New South Wales, Australia

Offered specialized customer support and expertise:• Achieved 90% customer satisfaction by prioritizing open communication and prompt resolution of transaction issues and complaints• Tailored product recommendations, including AppleCare+, Phone Plans, Apple Business and Latitude Finance, to meet individual customer needs.• Served 3 successful new product launches, showcasing products and assisting customers in device setup.• Supported store objectives though training, feedback and collaboration with managers.

Sydney, New South Wales, Australia

Designed and developed Electric Formula Student race car chassis parts:• Optimised cockpit for driver, with a single piece firewall, improving safety and reducing complexity compared to 2020 design.• Collaborated on bulkhead concept and production using SOLIDOWKRS and GRABCAD cloud.• Efficiently refabricated and repaired parts post-crashes, minimising material costs and saving time.• Attended track days and "shakedowns" to test and monitor parts during car setup.

Established and managed sponsorships for the University's formula-student team:• Implemented Google Sheets and Forms for an automated sponsorship signup system, managing sponsor information, status, deals, and contract terms.• Collaborated with the media manager on a successful business plan, attracting 4 new team members through local society engagement.• Achieved a 19% YoY increase in sponsorships by tailoring packages and deals to individual sponsors.• Supported the Business Lead in maintaining the 2020 budget sheet using MS Excel.

Forster, New South Wales, Australia

Manager for small restaurant performing daily operations:• Thrived in high pressure environment, adapting to new challenges.• Proficient in POS systems and experienced in handling Credit/Debit card transactions.• Oversaw customer service and feedback, maintaining 4.5-5 star ratings on TripAdvisor and Google.• Facilitated smooth communication between customers and staff, ensuring positive and efficient experience.• Supervised monthly store budget, performing reconciliations and bookkeeping for accurate budget management. • Worked closely with owners to assist in managing payroll discrepancies.

Bachelor Of Engineering (Mechanical) With (Honours), Bachelor Of Business (Economics), Mechanical Engineering, Economics

Activities and Societies: - UTS Motorsports Society, UTS Motorsports, UTS Crypto Society, UTS Car Society.

High School Diploma, High School/Secondary Diplomas And Certificates

During Year 11 and 12, I successfully completed studies in Physics, Senior Science, Mathematics 2 Unit, English, Engineering Studies.