Responsible for hiring managerial roles across all departments and functioms in VOIS for global hiring managers across 8 countries including UK, Egypt, IN and EU

Responsible for leading a team of 15 to 20 advisors and driving their performance. Listening to their calls and coaching them on the quality of the calls listened.Guiding them through their business development and career path.Handling some of the customers' complaints and ensuring customers' satisfaction.Achieving a balance between business and people needs.communicating the company's vision and mission annully and making sure my team is aware and is on the right… Show more Responsible for leading a team of 15 to 20 advisors and driving their performance. Listening to their calls and coaching them on the quality of the calls listened.Guiding them through their business development and career path.Handling some of the customers' complaints and ensuring customers' satisfaction.Achieving a balance between business and people needs.communicating the company's vision and mission annully and making sure my team is aware and is on the right track.Coaching low performers and documenting action plans and development plans. Show less

Analysing Staff development needs and grouping them.Assigning Owners for developing our Staff skills both technical and soft skills.Surveying the Staff for pain points in the work environment and assigning owners to resolve the common issues.Conducting Motivational and coaching sessions for our staff.Conducting Engagement Events such as floor games, Birthdays, Floor decoration, public holidays celebrations for the Staff.Arranging for skip level Forums with the top management… Show more Analysing Staff development needs and grouping them.Assigning Owners for developing our Staff skills both technical and soft skills.Surveying the Staff for pain points in the work environment and assigning owners to resolve the common issues.Conducting Motivational and coaching sessions for our staff.Conducting Engagement Events such as floor games, Birthdays, Floor decoration, public holidays celebrations for the Staff.Arranging for skip level Forums with the top management to address hot topics and business updates. Show less

I am a passionate instructor with a deep passion for information delivery and for the language. Currently facilitating Berlitz curriculum through to different levels varrying between low and high profiles.To do this, I am being very creative as for the methods of delivery to ensure no session is ever similar to the one before. It is a mix between theory and practice, between learning and fun, between games and fluency activities.I am also, working on action plans and I am conducting one… Show more I am a passionate instructor with a deep passion for information delivery and for the language. Currently facilitating Berlitz curriculum through to different levels varrying between low and high profiles.To do this, I am being very creative as for the methods of delivery to ensure no session is ever similar to the one before. It is a mix between theory and practice, between learning and fun, between games and fluency activities.I am also, working on action plans and I am conducting one to one sessions for relatively weak students to help them catch up with the group.I am conducting two exams per level and I correct them using international standards and I make revision sessions to ensure awareness of mistakes and avoid its repetition.I deliver feedback and make up sessions for students upon request from the management or students themselves.In addition, I feedback results, plans, needs and reports required to the management to always ensure smooth flow of work and for the best of the business and clients. Show less

Delivering monthly training to a class of an average 20 to 25 new employees. Training includes two parts (soft skills and product knowledge).Designing and conducting new activities according to each class needs and response rate to the training delivered.working according to each class' feedback on TNA (Training needs analysis) to ensure development of the training and immediately apply changes on the next class.working on the logistics ensuring all new employees are called in… Show more Delivering monthly training to a class of an average 20 to 25 new employees. Training includes two parts (soft skills and product knowledge).Designing and conducting new activities according to each class needs and response rate to the training delivered.working according to each class' feedback on TNA (Training needs analysis) to ensure development of the training and immediately apply changes on the next class.working on the logistics ensuring all new employees are called in case of any training related changes and ensuring their safe arrival to the company premises and availing buses for their departure. Show less

Incoming and Outgong calls advisor making sure to answer/call customers under high quality standardsEnsuring customers' saitisfaction and also ensuring sticking to the business rules and policies.Making the necessary and required exceptions to customers if deserved by customers and according to specific guidlines and deep analysis of case by case.