Duaa Almatrafi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

• Conduct periodic reviews and audits of more than 350 personnel files.• Process employees’ queries and respond in a timely manner.• Update employee records with new hire information or changes in employment status.• Consult with hiring managers to identify best qualified candidate, prepare Offers of Employment and new hire packets, and conduct new hire orientation.• Responsible for all legal and governmental documents and paperwork for all foreign employees, such as Iqama renewal and health insurance.

Jeddah, Makkah, Saudi Arabia

• Accurately responded to more than 100 inquiries daily from customers looking to buy MG and FAW cars or looking to schedule after sale services.• Used designated script, active listening skills and extensive service knowledge to solve customers’ queries.• Collated customers source data, and quickly and accurately enter it into customer relationship management (CRM) software. • Successfully communicated with the designated departments for any abnormal requests or queries to ensure excellent customer satisfaction.

Jeddah, Makkah, Saudi Arabia

• Performed timely and accurate audits for14 Ktaykit branches. • Prepared and organized reports on audit findings, and communicated with other parties, such as delivery apps account managers, to solve the issues.