Talent Acquisition LeadIn this role, I successfully led a major hiring project, where I redefined the sourcing process and filled 16 open vacancies within a tight two-month deadline.Key accomplishments include:Collaborated with recruitment agencie, managed communication, and allocated the budget efficiently to meet hiring goals.Led the operational execution and restructuring of the interview process to streamline hiring and improve candidate experience.Tracked and managed recruitment KPIs to ensure timely progress, and celebrated the successful completion of all open positions.This experience enhanced my ability to drive efficient recruitment strategies, optimize processes, and achieve talent acquisition goals in a dynamic environment.

Performance Management LeadAfter obtaining my certification in Performance Management, I took on the role of project owner for cultivating the culture of performance management; cascading the company's strategic goals from top management to all levels of the organization. This included effectively communicating the company’s vision and ensuring alignment through clear objectives for associates, middle management, and senior managers.Key achievements in this role include:Conducted over 22 detailed online and offline workshops and training sessions and branches visits to explain and solidify the strategic objectives.Revised and re-announced job descriptions to emphasize critical KPIs that drive performance.

Marketing Department: Marketing Strategic Synergy - Orchestrated marketing strategies to master operational challenges, ensuring seamless alignment across departments. - Fostered strategic synergy by managing operational processes and driving resilience within the marketing team.Digital Marketing : - Collaborated with suppliers, production, and digital agencies to provide GAC Motor marketing digital assets. - Managed Ford social media platforms, coordinating with digital and website agencies for optimal performance.Event Optimization and Coordination:- Participated in optimizing on-ground activities and events production for maximum impact.Internal Operations Enhancement: - Oversaw contract finalizations and payments with legal and finance departments for suppliers and agencies. - Designed a comprehensive customer journey during the pre-launch phase to ensure internal integration and memorable experiences. Customer Engagement and Experience: - Designed and audited a test drive survey, assessing its performance with the sales department and customer experience manager.Market Research and Reporting: - Conducted research on Chinese consumer behaviors and analyzed Chinese investments in Egypt. - Utilized AI search, expert consultancy, LinkedIn Premium features, and visits to enhance market insights.Performance Tracking and KPIs/Reporting Analysis:-Tracked and reported performance metrics through Early Bird Reports for GAC Motor pre-launch phase, including call center, ushers in the booth, sales department, digital presence, and application department.-Prepared Ford Standard Reports for corporate departments.

Corporate StrategyDriving Corporate Strategy initiatives by contributing to the development and execution of company strategies aligned with ALJ's five strategic pillars.Rebuilding Humane Resources Assets:Job Analysis and Job Description.-Taking a hands-on approach in HR & Kaizen Direction, leading job analysis efforts for all positions for Sales, Marketing and logistics departments. Besides, crafting, revising, and fine-tuning job descriptions.-Collaborating closely with reference persons and department heads to ensure job descriptions are in line with ALJ's corporate direction.-Facilitating review sessions and obtaining necessary approvals from CGM and H.O. for finalized job descriptions.-Navigating and thriving in an environment that values philosophy, embraces strategic pillars, and prioritizes sector objectives.

In my role as a Sales Account Manager for UN organizations, I specialized in selling cybersecurity solutions and IT infrastructure products.Key Responsibilities:Managed and developed relationships with various UN organizations, identifying their unique needs and providing tailored solutions.Sold cybersecurity licenses from leading vendors, including Fortinet, Trend Micro, Kaspersky, Sophos, and Microsoft, ensuring comprehensive protection for clients’ digital assets.Provided clients with a range of IT products, including software licenses, desktop solutions, peripherals, and networking equipment, to enhance their operational efficiency.Joined tenders and collaborated with vendors and partners to negotiate the best prices, terms, and conditions for contracts, maximizing value for the organization.

In my role as a Customer Relations Specialist at Modern Motors, I focused on enhancing customer satisfaction and loyalty while managing a range of customer interactions and service processes.Key Responsibilities:Effectively handled inquiries and complaints from angry customers, employing conflict resolution techniques to restore satisfaction and trust.Re-engaged lost customers by identifying their issues, providing tailored solutions, and encouraging them to become active customers again.Scheduled car maintenance services, ensuring timely appointments and follow-ups to meet customer needs.Maintained proactive communication with resident customers, addressing concerns and fostering positive relationships to enhance retention.Made 35 proactive calls daily to engage customers, gather feedback, and promote services, contributing to overall customer satisfaction.Coordinated follow-ups on required spare parts, ensuring timely availability and delivery to meet service demands.

As an Etiquette Instructor and Self-Development Trainer, I focused on adjusting behaviors and granting essential skills to children and teenagers. My role involved creating personalized development plans and maintaining communication with parents to ensure consistent progress and support.Key Responsibilities:Analyzed the personal patterns and behaviors of children and teenagers to identify areas for improvement and skill enhancement.Developed tailored development plans aimed at promoting positive behavior changes and fostering essential life skills.Communicated regularly with parents through comprehensive reports and follow-up meetings, providing updates on their child's progress and offering guidance for continued development.Designed and facilitated engaging workshops that addressed etiquette, communication, and social skills, encouraging participants to practice and apply their learning.