Doaa Pankhurst Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Dedicated to helping my customers achieve operational excellence for their analytical ecosystem, which will drive their satisfaction and increased consumption. Operational excellence will ensure customers get the most value from their ecosystem investment. Delivering specific value-add services and by serving as a focal point overseeing ongoing operational services.

Sydney, Australia

Responsible for major incident management as the key decision-maker todirect the problem resolution path towards the fastest restoration to service possible. Managing the restoration of an impacted Teradata service affected by real or potential interruptions that may have an impact upon the quality or availability of that service.

Cairo Governorate, Egypt

Provided remote technical support for a variety of operating systems (Linux, MPRAS-Unix and Windows server), and hardware for EMEA & Americas Teradata customers. Providing technical support to Customers and Managed Services who are diagnosing, troubleshooting, and debugging complex problems including general configuration, implementation, administration, performance (both at the system and individual level), dump analysis, system back-up/recovery, and problem recreation using in - house test systems.

Cairo Governorate, Egypt

Forecasting customer interaction volume, utilising the forecasted data to create optimised agent schedules, assigning agents to schedules based on their preferences and business rules, and managing intraday activity.