Doaa Reda Email & Phone Number

Damietta, Dumyat, Egypt

•Led customer query management, improving satisfaction rates by 20% through swift and accurate resolutions.•Increased product sales by 15% by delivering personalized recommendations that directly addressed customer needs.•Developed and implemented cross-selling strategies, driving a 25% boost in revenue from existing clientele.•Collaborated with the product development team to gather customer feedback, contributing to product improvements and enhanced service offerings.•Trained… Show more •Led customer query management, improving satisfaction rates by 20% through swift and accurate resolutions.•Increased product sales by 15% by delivering personalized recommendations that directly addressed customer needs.•Developed and implemented cross-selling strategies, driving a 25% boost in revenue from existing clientele.•Collaborated with the product development team to gather customer feedback, contributing to product improvements and enhanced service offerings.•Trained and mentored new team members on best practices in customer service, ensuring consistent performance across the team. Show less

Damietta, Dumyat, Egypt

•Managed a portfolio of 200+ customer accounts, ensuring accurate billing and resolving issues related to imports, maintaining a 95% customer retention rate.•Partnered with the sales team to execute upselling techniques, leading to a 30% rise in monthly sales volume.•Conducted market research to identify new product opportunities, assisting in the development of sales strategies that increased revenue.•Streamlined the invoicing process, reducing errors and improving payment… Show more •Managed a portfolio of 200+ customer accounts, ensuring accurate billing and resolving issues related to imports, maintaining a 95% customer retention rate.•Partnered with the sales team to execute upselling techniques, leading to a 30% rise in monthly sales volume.•Conducted market research to identify new product opportunities, assisting in the development of sales strategies that increased revenue.•Streamlined the invoicing process, reducing errors and improving payment collection time by 10%.•Maintained detailed records of customer interactions, contributing to improved data analysis and decision-making. Show less

Egypt

Damietta Nafea Street

•Efficiently resolved 90% of customer issues within 24 hours, significantly enhancing response efficiency and customer satisfaction.•Handled over 50 inquiries daily, offering tailored solutions while maintaining high service standards and quick resolution times.•Assisted in the development of a new customer feedback system that improved the tracking of customer complaints and service recovery.•Supported team leaders in analyzing customer trends, contributing to a 10% improvement in… Show more •Efficiently resolved 90% of customer issues within 24 hours, significantly enhancing response efficiency and customer satisfaction.•Handled over 50 inquiries daily, offering tailored solutions while maintaining high service standards and quick resolution times.•Assisted in the development of a new customer feedback system that improved the tracking of customer complaints and service recovery.•Supported team leaders in analyzing customer trends, contributing to a 10% improvement in issue prediction and resolution. Show less

Damietta, Dumyat, Egypt

•Successfully resolved 94% of customer complaints, delivering prompt and accurate information that resulted in a 15% increase in repeat customer rates.•Collaborated with senior sales representatives to develop new sales strategies, leading to improved customer engagement.•Assisted in creating promotional campaigns that improved product visibility and increased sales by 12%.

دمياط, Egypt

Bachelor Of Commerce - Bcom, Accounting English Section, Good

Master Of Business Administration - Mba, Business Administration And Management, General