• Managing requests for the regional office and other COs by launching Call-of-Orders and RFQs through the e-Procurement system, in-tend and issuing POs/micro-canvass for the awarded company.• Contributing to the implementation and monitoring of the monthly and quarterly monthly plan activities. • Coordinating and managing the logistical preparations of events through LTAs.

• Preparing PRs/GR/SES requests via SAP followed by monthly payment status reports.• Coordinating the workflow between Field Engineers, MoE, DoE and contractors.• Supporting the Senior Officers and Project Manager with contact and consultation with the MoE, Contractors, Consultant, Govt. Official and Public institutions.

• Responsible for all the benefits in the company, Medical, Life, Pension and Social Insurance.• Responsible for all the Recruitment process, and screening the candidates until acceptance.• Preparing the payroll for all the employees.• Reviewing attendance and leave reports via Oracle.• Arranging all the training for the office staff. • Coordinate and attend the Performance process.

• Responsible for all the employee services after hiring and all the personnel functions (preparing contracts, collecting required documents, booking the pre-employment checkup, opening the file in the Social Insurance office and following up vacations and issuing HR letters, conduct exit interviews and finalize all resignation documents).• Responsible for all the Recruitment process for the rig crew and the office staff including preparing the job analysis for the opening and screening the candidates and conducting the initial interviews till choosing the right candidate and prepare their Job Offer.• In charge of all the benefits in the company including Medical, Life and Social Insurance and any other benefits entitled for the employees.• Preparing the payroll for all the employees and calculating the extra days, also coordinating and reviewing the payroll for the outsourced companies to be approved before paid.• Applying the policies and procedures in the company and issue a disciplinary action forms or warning letters for those who are not following the right practices.• Arranging all the training for all the rig crew and office staff to comply with the training requirements for the company and the client, and practicing the training on SkillsXP software for all the employees.• Coordinating the work permit and residence visa procedures for the expats and preparing all of the requested documents by the national authorities.• Preparing the invitation letters and contacting the Egyptian embassy of some of our expats in any related issues regarding their visas.• Contacting the expats’ embassies and coordinating their appointments and preparing the requested documents for their work permit and residence visa procedures. • Keeping a track of all the expiry dates of the expats’ visa/ work permit/ residence visa/ passport to renew in a timely manner.

• Inform the HR with a new hire, promotion and resignation, and follow up with its implementation.• Assist with the hiring and termination process. • Issue new medical cards & excluding resigned employees.• Follow up with the HR department concerning any payroll problems such as ATM withdrawal and error in salaries.• Receive operation-related items like ATMs, Certificates, and Medical IDs. • Search for new training courses with training centers when needed.• Organize training programs to meet specific training needs.• Coordinate training schedule, accommodation for rig crews.• Follow up with the medical checkup expiry date and arrange for their renewal. • Schedule and coordinate any meeting related to the Operation department.• Follow up on work permit issue (new/ renew/ cancelation)• Responsible for filling all the document and requests related to the Operation department.• Responsible for managing the Operation applicants’ database.

• Respond to the customers’ inquiries by sending them the price list, invoices and subscriptions details according to subscription performance standards to fulfill customers’ needs• Send cheques receipt reports to the Top Management, CEO and Finance Department to track these cheques and confirm the payments• Insert subscribers’ data into Hindawi subscription database system, in addition to inserting subscribers’ claims to facilitate tracing subscribers’ statuses, history, claims and resolving these claims to achieve high level of customer satisfaction• Coordinate with Finance Department and Printing Department to send the requested issues to subscribers, authors and guest editors• Prepare statements, credit memos and remittance advices to customers to settle their payments • Send invoices of web orders to Finance Department to track payments and for confirmation • Handle authors and customers’ reprints inquiries and calculate the reprints final price including printing and shipping fees to be sent to customers and authors• Confirm with customers the delivery of their shipments in good condition to ensure high quality of service• Prepare and send financial reports upon request of reprints to Finance Department and concerned parties to track reprints articles statuses

• Communicate with the authors to collect due amounts of the unpaid invoices on time• Prepare any requested paperwork to facilitate and accelerate the payment process• Receive, revise and match the payment receipts (Credit Cards, Cheques and Bank Transfers) with their corresponding invoices• Update the Manuscript Tracking System with the payment details and double check to ensure accuracy of inserted data• Contact authors to confirm the receipt of payments and prepare soft/hard copies of paid invoices upon author request

• Communicating with authors, editors, and reviewers and responding to inquiries.• Performing some checkups on submitted manuscripts (PDF file, manuscript type,duplicate or plagiarism cases)• Managing the timeframe of the editorial workflow at all stages.• Assuring that editorial policies are followed by all users.• Sending reminders to author, reviewers, and editors following the editorial workflow.• Managing the internal process of accepted manuscripts (handling materials provided,galley proofs sent, checking invoices processed, following-up payments)• Coordinating with other departments (IT, Production, and FMD)• Raise-up urgent and not ordinary cases to Publishing Editor.