Doaa Khaled Email & Phone Number

Qesm Abdeen, Cairo, Egypt

- Provide operational assistance for the new contracts.- Recording, updating, and following up CRM Database.- Work closely with the customer service team across all platforms to exceed client expectations and promptly deliver upon requests.- Developing a strong and trusting relationship between key customers and the company- communicate and follow up effectively with the critical accounts regarding customer accounts. - Ensuring that client receives high-quality services.- Resolving conflicts that occur between clients and their company while maintaining trust.- Reporting to account directors and management.

Qesm Abdeen, Cairo, Egypt

-Training new customer service team members.-Using CRM to Document customer interactions.-Led performance reviews for team members and motivated them to meet goals.-creating reports for the director of the customer service.-resolving escalated customer issues.-Manage the day-to-day operations.

Qesm Abdeen, Cairo, Egypt

- communicate with customers via WHATSAPP, Phone, and E-Mails.- Inform customers about the company's service- Creating the ID Medical Card and profile in the system- Communicate with provider and representatives if necessary.- Provide help and advice to customers using the organization's services- Receive requests from customers, and take the necessary action.-Follow up with customers and handle complaints, and report the problem to the line manager after solving it.

El Zamalek

• Take orders from customers through phone calls or websites.• Take orders made by customers Or through phone and ensure that they are successfully delivered to them in due time.• Inform customers about all products in the company.• Ensure that customers are treated cordially and are held in high esteem to make thempatronize the company continuously.• Follow up delivery orders to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction.• Ensure proper documentation in the information system in due time and check through them foraccuracy.• Receive complaints from customers, take the necessary action, and report the problem to the line manager after solving it.• Communicate with branches and delivery representatives if necessary.

Zamalek

- Welcomed customers as they arrived, operated cash register to ring sales.- Inputs all necessary information into the Point of Sale system.- Handled customer questions.- Answered all income calls .