Doaa Khaled Email & Phone Number

Qesm Abdeen, Cairo, Egypt

- Provide operational assistance for the new contracts.- Recording, updating, and following up CRM Database.- Work closely with the customer service team across all platforms to exceed client expectations and promptly deliver upon requests.- Developing a strong and trusting relationship between key customers and the company- communicate and follow up.

Qesm Abdeen, Cairo, Egypt

-Training new customer service team members.-Using CRM to Document customer interactions.-Led performance reviews for team members and motivated them to meet goals.-creating reports for the director of the customer service.-resolving escalated customer issues.-Manage the day-to-day operations.

Qesm Abdeen, Cairo, Egypt

- communicate with customers via WHATSAPP, Phone, and E-Mails.- Inform customers about the company's service- Creating the ID Medical Card and profile in the system- Communicate with provider and representatives if necessary.- Provide help and advice to customers using the organization's services- Receive requests from customers, and take the necessary.

El Zamalek

• Take orders from customers through phone calls or websites.
• Take orders made by customers Or through phone and ensure that they are successfully delivered to them in due time.
• Inform customers about all products in the company.
• Ensure that customers are treated cordially and are held in high esteem to make thempatronize the company continuously.
• Follow up delivery orders to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction.
• Ensure proper documentation in the information system in due time and check through them foraccuracy.

Zamalek

- Welcomed customers as they arrived, operated cash register to ring sales.- Inputs all necessary information into the Point of Sale system.- Handled customer questions.- Answered all income calls.