Branch Service Manager (Business Analyst)
Current• Stakeholder management across all levels from the project team through to on-the-ground developers both internally and with the clients.• Achieved balance sheet growth of 40% and boosted the branch’s profitability within 15 months• Developed and implemented internal controls training for all key employees, leading to a 100% reduction in identified internal control deficiencies.• Compiled periodic unbiased audit reports in collaboration with a team of in-house and external auditors; issued recommendations that sealed revenue leaks in the branch. • Perform root cause analysis of problems and work closely with business users in order to identify and translate their needs into solution designs and systems specifications.• Streamlined/standardized credit review process and incorporated a financial metrics table; oversaw cross-functional cash flow forecasting process, which improved quarterly forecast accuracy by +/- 5%. • Produce detailed Business Requirement Specification Documents.• Implemented the end-to-end functions of audit assurance, and fraud management, and conducted periodic end-to-end diagnostic (risk) assessments. • Support UAT during all phases of testing to ensure that the solutions are ready for release.• Discharged periodic review of books & account statements, including balance sheets and suspense accounts, which revealed key improvement opportunities in the bank's credit facilities, thereby slashing bad debt by almost 60%.• Responsible for the planning, evaluation, and coordination of the operations of the bank branch, to ensure synergy and seamless transitions in the delivery of banking services both internally and externally.• Consistently achieved exceptional internal audit management by leveraging expert knowledge of IFRS and GAAP, distributing checklists and holding individuals accountable for assigned operational duties.
