Pangidoan Butarbutar Email & Phone Number

Indonesia

Bali, Indonesia

Support Engineer (Remote, APAC)1. Debugging customer issues by attempting to replicate in lab environments (AWS, GCP, Kubernetes, Docker/containers, and dozens of test data sources) 2. Evaluating errors or discrepancies within customer dashboard panels and determining the root cause3. Troubleshooting connectivity to various data sources and plugins4. Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities5. Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)

Kuala Lumpur, Malaysia

Technical Support Engineer for Mirantis in APAC region1. Troubleshooting Docker and Kubernetes issues2. Maintaining and track detailed records for all customer interactions in our internal ticketing system3. Engaging with the engineering team to resolve technical issues

Selangor, Malaysia

1. Managed Systems, Storage and Data Centre services Optus Business customers.2. Handle Proactive Event Management ( Managing Alarm/ Even Management Platform) using HPOVO3. Systems Administration and routine maintenance of Virtualisation and Storage platforms

Philippines

• Performances Monitors, Maintenances and Administer Gaming Server Leekie including Storage, Server Blade and VMWare.• Maintenance DB server such as MongoDB, Redis, MSSQL Server, and Mysql• Maintenance web server such as Nginx, Apache and Node JS• Manage source control using Subversion (SVN)• Maintenance Backup using VMware Data Protection and Symantec Backup Exec 2014• Maintenance server office such as DC, DNS, DHCP, NTP, email and NAS• Maintenance VPS (Virtual Private Server)• Maintenance domain and SSL• Manage ticketing using Redmine for Incident and change management.• Take quick response from IT monitoring for troubleshoot• Manage Staging, Testing and Production Environtment using Puppet configuration management

Graha Xl

• Performances Monitors, Maintenances and Administer XL Billing System Server Including SAN (Storage Area Network) Switch, Storage, Veritas Netbackup Tape Library, Veritas Cluster Server, DR (Disaster Recovery) Servers, Oracle-Sun High End Server (Sun Fire E25K, M5000, M9000), HP Proliant Server (Proliant BL620c, Proliant DL380 G7, Proliant DL580 G7, Proliant DL980 G7), and BladeSystem c7000 Enclosure.• Take quick response from lower tier or customer notification for troubleshoot, resolve, analyst and give resolution as tier 3 escalation support or escalate either to Oracle PSE (Professional Support Engineer) team for techinal issue• Manage ticketing base resolution for incident, change and problem management

• Working closely with other departments/organizations and collaborating with other staff • Install, configure, maintain network services, equipment and devices • Plans and supports network and computing infrastructure • Ensuring the most cost-effective and efficient use of network equipment • Planning and implementing network • Monitoring network usage • Documentations? network topology and resolution for future reference • Weekly report

• Install, Configure, maintain network services, equipment and devices• Working closely with other team to setup embedded linux

The project is to learn about embedded linux, build simpleprogram and assembly hardware. Developed under Linux platform and Eddy device, and using C language.