Doanna Bugash Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Lead and coach a team of 10- 15 concession attendants during TFC, Marlies and Argo games. Oversee both Front-of-House and Back-of-House employees to ensure compliance with MLSE policies, regulations and food safety.
• Perform facility walk-throughs, checking and stocking inventory and pre-ordering supplies before and after the shifts to maintain cleanliness and par levels
• Complete opening and closing procedures including inventory control, administrative work (inventory counts, closing sales, wastage reports, etc), and managing deposits
• Quickly diffuse customer complaints and operational problems to avoid jeopardizing the customer experience. Proactively follow up to ensure guests are satisfied
• Handle $1000+ cash; ensure closing sales match actual cash received. Any cash discrepancies are handled on the spot and concession attendants are coached accordingly

Toronto, Canada Area

• Jays Care Foundation is the charitable arm of the Toronto Blue Jays. The Foundation focuses on providing "a level playing field for all children and youth across Canada" by closing the "gap" on marginalized youth
• Participated in the early planning stages and helped executed various events including the Curve Ball Gala (approx: 1,300 guests), Golf Tournament (approx: 200 guests) and Basebowl (approx: 150 guests). Worked closely.
• Reached out to potential companies for in-kind donations and took charge of the silent auction and raffle prizes during the event. Planned and executed post-event experiential prizes (such as a Niagara Wine Trip and.
• Became the point-of-contact for VIP guests and sponsors. Ensured they were taken cared of; managed good relationship between Jays Care Foundation and sponsors to encourage future partnership
• Delegated tasks to volunteers during events and supported them when needed. Helped with set up/ tear down for all events.

Toronto

• Worked in a high pressure and fast paced environment to delivery quality service to guests in a 200+ seat capacity restaurant. Demonstrated hospitable service and established rapport with guests
• Displayed excellent knowledge about food, beverages and guest expectations. Precisely describe menu items, specials and appropriately make recommendations fitting to guest’s diet restrictions
• Maintained excellent teamwork with both front-of-house and back-of-house to ease the execution of orders and minimize guest wait times
• Proactively prepared for large reservations and private parties. Anticipated planning, guest needs and expectations

Toronto

• The Ryerson Hospitality and Tourism Students' Society (RHTSS) is a student-run group dedicated to enhancing the university experience for students enrolled in Ryerson's Hospitality and Tourism Management (HTM) program.
• Oversaw the planning and production of all the events. Organized facilities and managed all event details including food & beverage, audio, decor, etc. Conducted pre and post event evaluations from the team, sponsors.
• Cooperated and delegated a team of 3 directors and assigned tasks to each one according to their skills and comfort level. Ran weekly meetings to ensure deadlines were met and provided coaching for the team.
• Liaised with vendors, suppliers and clients to ensure both party's needs are met and are satisfied. Compliance with contract and legality are all met.
• Cooperated with the rest of the team (especially with the Marketing and Corporate Relations department) to manage PR, promotion and meet sponsors' needs
• Handled all event complaints/ operational problems on the spot to prevent jeopardizing the guests' experience and cause further issues

Toronto

• Handled the administration work for Aramark’s Premium Suites department at the Rogers Centre. Also played the role of Floor Supervisor during Blue Jays home games.
• Displayed management skills by doing quality check for every suite (ranging from 10 to 60+ suites). Ensured that guests are happy and are taken care of. Additionally, any problems are resolved on the spot by me or.
• Other responsibilities include (but not limited to): inputting clients’ orders into the computer system, make production papers for kitchen staffs, make a pizza delivery schedule, ensuring employee’s tips are correct.

Toronto, Canada Area

• Duties varied from day to day, but the main responsibilities were to either set up a pop-up or run a workshop for the public about camp-ing/ Parks Canada in various locations
• Share camping experiences with the public and educate them on how to camp; the target audience included: newcomers, families, newcomers and new/ inexperienced campers
• Set up informative pop-up displays, and answer questions asked by the public about Canada’s national parks and camping
• Display strong communication and presentation skills through workshops. Ran workshops and provided the audience with a basic introduction to camping in a structured presentation. Workshops ran from 1 to 2 hours..

Toronto

Hamilton