Technical Support Engineer
- Resolved tickets and remotely configured clients’ computers through Kaseya Ticketing System.
- Managed Active Directory, DHCP, Group Policies, and PowerShell automation scripts in Windows Server.
- Identified and troubleshoot bugs using Windows Event Viewer.
- Set up and configured business network equipment and POS systems.
- Distributed equipment (Mac and Windows computers) and software licenses for multiple client organizations.
- Maintained and updated internal documentation to reflect the most up-to-date procedures and technical knowledge.