John Dobbyn, Mba Email & Phone Number

Instrumental in consulting with District/Agent Principals to implement agent location-specific action plans for improvement while growing wireless product and service sales . Communicated key business changes while assessing the performance of each agent and retailer by developing a tailored plan to assist them in meeting their targets. Trained, coached, and educated agent/retailer employees on Verizon competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems.

Played a key role in the integration of Unicel (Rural Cellular Communications) into the Verizon culture. Developed solutions that successfully migrated 130K Unicel customers from GSM to CDMA technology. Conducted safety and security store visits to identify areas of risk and to ensure compliance of Verizon policies, processes, and regulations. Trained approximately 300 retail store employees on the functionality of the Verizon point of sale and inventory systems. Maintained constant correspondence with Human Resources Department regarding employee development.

Developed a structured internal audit program for the retail sales channel focusing on the safeguarding of and compliance to Verizon Wireless Regional and Corporate Regulations in the areas of treasury, revenue assurance, and general operating procedures. Managed the inventory cycle count process performed monthly by over 100 retail sales locations. Conducted internal audits of other Verizon Wireless business units, identifying, investigating, and assessing sensitive areas of risk for compliance resulting in process improvement recommendations. Instrumental in the Frontier Cellular and Maine Wireless transitions through inventory mapping, systems conversions, and training of over 300 employees. Coordinated and monitored the annual companywide corporate physical inventory process. Audited retail store locations for waste and abuse through testing current systems, controls, and processes providing thorough documentation.

Cambridge, Massachusetts, United States

Laundromat

Mba, Business Management

Bs, Criminal Justice