Head Of Operations
Current
Jun 2024 - Present
AeroLeads people directory · profile
Daniel Oberes Email & Phone Number
Strategy and Operations Leader
at
Snappr
1 work email found
@people.ai
7 phones found area 415, 857, and 888
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Strategy and Operations Leader
Location
San Francisco Bay Area, United States, United States
Who is Daniel Oberes? Overview
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Quick answer
Daniel Oberes is listed as Strategy and Operations Leader at Snappr, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at people.ai, phone signal with area code 415, 857, 888, and a matched LinkedIn profile for Daniel Oberes.
Daniel Oberes previously worked as Head of Operations at Snappr and Head of Customer Operations at Snappr. Daniel Oberes holds Associate Of Arts And Sciences - Aas, Computer/Information Technology Administration And Management from Heald College-San Francisco.
Company email context
Email format at Snappr
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{first}@people.ai
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Profile bio
About Daniel Oberes
Over 20 years of leadership, mission-critical systems, program management, and go-to-market strategy experience in the enterprise technology space. Entrepreneurial and collaborative with a diverse track record of cross-functional partnership, implementing strategy and innovation to drive both top and bottom line growth in large and high-growth companies.A believer in developing a clear vision of success alongside systems and governance, partnering with other leaders to create transparency, increase accountability and cooperation, and coordinate motivated change. Passionate about operational effectiveness and putting data at the center of strategy, making for agile and efficient organizations. Specialties: GTM strategy, enterprise software and services, SaaS, operations, analytics and reporting, data warehousing, change management, program management, system architecture and integration, automation, process design, CRM systems, customer success management platforms, retention and revenue growth
Listed skills include Saas, Enterprise Software, Crm, Strategy, and 36 others.
Current workplace
Daniel Oberes's current company
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21 roles
Daniel Oberes work experience
A career timeline built from the work history available for this profile.
Head Of Customer Operations
Oct 2023 - Jun 2024
Head Of Revenue Strategy
Sep 2022 - Jul 2023
Director, Pmo Business Operations & Strategic Initiatives
Feb 2022 - Aug 2022
Director, Pmo Business Operations
Apr 2021 - Feb 2022
Director Of Decision Support And Customer Success Operations
Nov 2019 - Apr 2021
Senior Manager, Enterprise Customer Success
Nov 2017 - Nov 2019
Customer Success Technology Advisor
Jun 2016 - Nov 2017
Senior Manager, Customer Success Operations
- Built CS Operations function from the ground up, overall delivery leader in systems implementation and post-sales engagement programs.Key Projects and Results:
- Launched pilot program for Gainsight, a Customer Success Management system, within 3 months, covering 84M+ in ARR and 68% of the mobility user base, impacting 120+ employees globally across 3 functional groups.
- Designed and rolled out renewals and cross sell/upsell management process for low touch customers and automated one-to-many customer outreach programs across entire customer base impacting $101M+ renewal bookings.
- Implemented health score automation and churn watch framework for high-touch and mid-touch customers.
Jul 2016 - Oct 2017
Director, Strategy And Business Operations, Fp&A
- Created an Operations function focused on operational efficiency, strategic initiatives and decision support.Drove strategic initiatives and provided company-wide business review and board report support and a range of.
- Integrated an acquired business into the existing data model, business systems, data mart and ETL processes and led the global operational transition to consistent sales, services, and finance processes.
- Implemented a more complex sales compensation plan while also increasing revenue operations and commissions processing efficiency by 80% through automation and process improvements.
- Rolled out end to end sales process for Center of Excellence consulting services.
- Provided business review and board report support, analysis on sales performance, contract health, service cost and developed ongoing monitoring to track key sales and renewal metrics.
Dec 2015 - Apr 2016
Director, Customer Analytics And Operations
- Developed and managed programs to drive revenue growth and scale the Customer Success team. I was responsible for the roadmap, project definition, system architecture and integration, pilots and ongoing change.
- A reduction in annual churn of 24% in 2013 to 15% by 2015.
- An increase in gross margin from 58% to 69% and an increased SMB customer to Customer Success Manager ratio from 75:1 to 150:1.Key Projects and Results:
- Implemented instrumentation across customer touchpoints to measure client health and CS effectiveness. Designed architecture and ETL processes to link salesforce, Tableau and other business systems.
- Spearheaded development of a cross-departmental data mart containing application data, product usage metrics, and CRM data for use by executive leadership, Finance, Product, Customer Success, Marketing and Sales.
- Drove global CRM and process adoption for weekly updates on renewals, risk and revenue growth plans. Launched capabilities to automate business review creation, create measurable customer success plans, track and.
Oct 2013 - Dec 2015
Director, Partner Technical Services
- Acted as Technical Program Manager, optimizing the sales and services engagement model to accelerate expansion within our largest agencies.Key Projects and Results:
- Led global initiative to overhaul salesforce to better support business development and renewal needs. Data quality and process improvements exposed new opportunities and introduced the ability to report at the.
- Aligned Professional Services, eLearning, and Customer Engagement onboarding activities and developed relationships with key operational and technical resources to move from serial, uncoordinated onboarding projects.
Aug 2012 - Oct 2013
Program Manager, Technical Services
- Program Manager for Dynamic Campaigns product and services.Key Projects and Results:
- Increased monthly project throughput by 57% and reduced average project length by 66% streamlining the implementation process, optimizing resourcing and standardizing project vetting and QA procedures within.
- Collaborated with Sales, Product Management and Marketing on a go-to-market strategy to improve product positioning and profitability. Released new product editions, contract terms, services bundles, and a more robust.
Oct 2011 - Jul 2012
Senior Solutions Architect
- Managed concurrent integration projects for enterprise clients and Global Network Agencies. Key Projects and Results:
- Led successful strategic pilot projects for Marin’s largest agency customer and the expansion into APAC; onboarding 90 clients across 12 account teams in 8 countries.
- Launched an induction training program for Global Services. Reduced Consultant onboarding time from 3 months to 6 weeks.
Aug 2010 - Oct 2011
Senior Solutions Architect
- Lead concurrent projects using agile methodologies to build content management systems for Enterprise and Media websites and migrate clients to the Clickability SaaS platform. Coordinated Web Developers, Production.
- Headed content management system and data migration project for a global rebranding and site redesign for Clickability’s first enterprise client. Following project completion, the customer led a webinar on the.
- As part of a cross departmental team including the CEO and executive leadership in Engineering and Services, led the architecture and design effort for a new product targeting the SMB market. Initial client.
Nov 2008 - Aug 2010
Manager, Technical Services
- Managed a high performance team of Technical Support Analysts and Solutions Consultants, consistently exceeding quarterly and yearly performance targets.Key Projects and Results:
- With senior leadership, developed a global training program, creating an induction training package for all new hires in sales and services, rolling out a skills matrix and development paths for services teams, and a.
- Took on additional responsibilities as program manager for QAS’s new web service product, acting as liaison between product and the Sales and Services teams for bugs and feature enhancements and oversaw the creation.
Oct 2007 - Nov 2008
Senior Solutions Consultant
- Lead concurrent projects to integrate data quality applications for large enterprise customers.Key Projects and Results:
- Project lead for QAS’s largest deployment, integrating data quality tools across all client services systems at Bank of America, impacting 60,000+ end users across 7,000+ locations. Successful implementation resulted.
- Successful projects resulted in case studies from Drugstore.com and the Nevada DMV, a case study and webinar with Overstock.com, and co-presenting with University of California at an industry tradeshow.
Mar 2005 - Oct 2007
Technical Support Engineer
Ag Systems
Served as primary support engineer for 300+ customers on Mac and Windows based accounting software. Trained end users on site and performed online workshops
Sep 2003 - Mar 2005
Technical Support Engineer
Managed technical support escalations for web based enterprise portal solution with specialization in search technology and content management.
Oct 2000 - Aug 2003
Technical Lead, Business Operations
International Thinklink Corporation
Provided technical support and customer service support via email and phone.
Nov 1999 - Aug 2000
Sales Engineer Consultant
Pre-sales and solutions consulting for regional account management team.
Jan 1999 - Nov 1999
1 education record
Daniel Oberes education
-
Heald College-San Francisco
FAQ
Frequently asked questions about Daniel Oberes
Quick answers generated from the profile data available on this page.
What company does Daniel Oberes work for?
Daniel Oberes works for Snappr.
What is Daniel Oberes's role at Snappr?
Daniel Oberes is listed as Strategy and Operations Leader at Snappr.
What is Daniel Oberes's email address?
AeroLeads has found 1 work email signal at @people.ai for Daniel Oberes at Snappr.
What is Daniel Oberes's phone number?
AeroLeads has found 7 phone signal(s) with area code 415, 857, 888 for Daniel Oberes at Snappr.
Where is Daniel Oberes based?
Daniel Oberes is based in San Francisco Bay Area, United States, United States while working with Snappr.
What companies has Daniel Oberes worked for?
Daniel Oberes has worked for Snappr, Clickup, People.Ai, Csm Practice, and Blackberry.
How can I contact Daniel Oberes?
You can use AeroLeads to view verified contact signals for Daniel Oberes at Snappr, including work email, phone, and LinkedIn data when available.
What schools did Daniel Oberes attend?
Daniel Oberes holds Associate Of Arts And Sciences - Aas, Computer/Information Technology Administration And Management from Heald College-San Francisco.
What skills is Daniel Oberes known for?
Daniel Oberes is listed with skills including Saas, Enterprise Software, Crm, Strategy, Product Management, Integration, Professional Services, and Analytics.
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