Dusica Obrenovic

Dusica Obrenovic Email and Phone Number

Technical Support Specialist | Technical Troubleshooting Expert @ Hisense UK
united kingdom
Dusica Obrenovic's Location
Novi Sad, Vojvodina, Serbia, Serbia
About Dusica Obrenovic

At Hisense UK, our team ensures seamless integration of technology into clients' lives by providing clear, step-by-step solutions to their technical issues. With over a year in technical support, my expertise lies in diagnosing complex problems, delivering effective training on new products, and maintaining meticulous records to enhance customer satisfaction. Simultaneously, as a translator with Rakuten Viki and TED, I leverage my multilingual skills to break down language barriers. My role involves not just direct translation but cultural adaptation, ensuring content resonates with a global audience. In both positions, my mission is to empower users by simplifying complex instructions and fostering a borderless world through language.

Dusica Obrenovic's Current Company Details
Hisense UK

Hisense Uk

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Technical Support Specialist | Technical Troubleshooting Expert
united kingdom
Website:
hisense.co.uk
Employees:
38
Dusica Obrenovic Work Experience Details
  • Hisense Uk
    Technical Support Specialist
    Hisense Uk Feb 2023 - Present
    Leeds, England, United Kingdom
    - Communicate with clients to diagnose technical issues- Provide step-by-step instructions to fix technological issues- Provide backup solutions whenever necessary- Provide training sessions for new hardware or software products- Access instruction manuals to help users utilize their software or hardware properly- Keep detailed logs of client problems, solutions, and customer satisfaction- Provide instructions in simple terms- Work together with other Technical Support Specialists to find solutions to more complex issues
  • Ted Translators
    Translator
    Ted Translators Sep 2022 - Present
    Translating and transcribing videos with different topics in 5 languages: English, Serbian, Bosnian, Croatian, and Spanish.
  • Research Center
    Co-Founder & Research Director
    Research Center "Gastro_Ic" Nov 2019 - Present
    Novi Sad
    In November of 2019, Goran Gašparovski and Dušica Obrenović Founded new Research center for gastronomy and nutrition sciences in city of Novi Sad, Serbia. This NGO company provides numerous educational and consulting services, and collaborates with numerous research and cultural institutions.Responsabilities:• Ensure research and development activities that will maintain organization’s competitive position;• Lead events for weekly meetings, specifically Molecular gastronomy, Worldwide Cusine cources and lectures;• Oversee events and conferences as needed;• Write and publish research papers, blogs and quizzes;• Co-create social media content; • Co-manage the design and production of promotional materials;
  • Rakuten Viki
    Translator
    Rakuten Viki Dec 2022 - Apr 2024
  • Native Camp
    English Teacher
    Native Camp Jan 2023 - Aug 2023
  • Hotel Rivijera
    Food And Beverage Manager
    Hotel Rivijera Apr 2022 - Sep 2022
    Montenegro
    - Planning menus for various outlets in consultation with chefs and restaurant managers.- Designing and implementing sales promotional activities to achieve the revenue target.- Ensuring the predetermined quality of dishes and services offered to guests is maintained.- Writing and implementing Employee Manual.- Monitoring performance of the departments.- Shift scheduling and training for 15 employees under my command.- Monitor revenues and expenses.- Ensure practice of heath and safety regulations.- Maintaining positive customer relationships, processing complaints, and responding to customer needs.
  • Ahmee Restaurant
    Chef De Partie
    Ahmee Restaurant Jan 2022 - Mar 2022
    Belgrade, Serbia
  • Zenit Books Cafe
    Haccp Coordinator/Menu Development Consultant
    Zenit Books Cafe Sep 2021 - Dec 2021
    Novi Sad, Vojvodina, Serbia
    Some of the responsibilities as HACCP Coordinator:• Development of prerequisite programs for the premises, as well as prerequisite programsfor shipping and receiving, equipment and maintenance, personnel and training, sanitation and pest control, recalls, and other operational control programs;• Ensure all food safety-related documents and records are controlled and that current issues are in use;• Keep informed of food safety laws and regulations;Some of the responsibilities as Menu Development Consultant:• Planning new menu based on food industry trends, demand in the area and demand of the owner; • Choosing menu size that is easy to hold and is not too bulky;• Focusing on competition and coming up with a menu that perfectly justifies cafe image;
  • Zenit Books Cafe
    Barista/Mixologist
    Zenit Books Cafe May 2021 - Dec 2021
    Novi Sad, Vojvodina, Serbia
    Responsibilities:• Preparing and serving hot and cold drinks such as coffee, tea, artisan and cocktails;• Skilled with latte art, espresso making and brewing iced coffee;• Cleaning and sanitising work areas, utensils and equipment;• Cleaning service and seating areas;• Describing menu items and suggesting products to customers;• Servicing customers and taking orders;• Ordering, receiving and distributing stock supplies;• Receiving and processing customer payments;
  • Gastro Pub Berta
    Social Media Manager
    Gastro Pub Berta Dec 2019 - Feb 2020
    Novi Sad
  • Hotel
    Commis Chef
    Hotel "At Novak" Apr 2019 - May 2019
    Zvornik, Bosnia
  • Student Association Of Gastronomy (Gastro)
    Past President/Secretary
    Student Association Of Gastronomy (Gastro) Sep 2017 - Dec 2018
    Novi Sad, Serbia
    GASTRO is youth non goverment organization whose main goal is to contribute to current state of Serbian Gastronomy and educational system by implementing various educational and professional practical activities. We are located in city of Novi Sad (Serbia) and our main target groups are gastronomy students, professors and professional chefs. Responsabilities:• Maintained the student organization history for that academic year;• Helped out with organizing and carrying out the lectures, trainings and field trips for that academic year;• Verifyed all student organization purchase requests and maintained expenses relative to developed budget of €800;• Maintained communication between the student organization president and individual participants (it included emails and phone calls);• Co-created social media content;
  • Rivijera
    Commis Chef
    Rivijera Jun 2018 - Sep 2018
    Petrovac, Montenegro
  • Hotel
    Commis Chef
    Hotel "At Novak" Jun 2017 - Aug 2017
    Zvornik, Bosnia
  • Hotel
    Commis Chef
    Hotel "Rivijera" Jun 2016 - Aug 2016
    Petrovac, Montenegro
  • Hotel
    Assistant Cook
    Hotel "Rivijera" Aug 2015 - Sep 2015
  • Hotel
    Lead Bartender
    Hotel "Rivijera" Jun 2015 - Aug 2015
    Petrovac, Montenegro
  • Basketball Player
    "Petar Kocic" High School Sep 2011 - May 2015
    Zvornik, Serb Republic, Bosnia And Herzegovina
    Played in a position of a playmaker and been a captain since 2nd year. I started playing basketball in middle school, where I met most of my teammates and my coach. As a captain I would lead the prepping, sometimes take over for coach temporarily, make sure there are no injuries, make sure that we all got our heads in the game...

Dusica Obrenovic Skills

Agility Endurance Creativity Skills Bartending Restaurant Management Organization Skills Communication English Team Leadership Gastronomy Technical Writing Collaborative Work Nutrition Foreign Languages Fine Dining Time Management Point Of Sale Systems Culinary Skills Pos Diventa Teamwork Continuous Improvement Haccp Spanish

Dusica Obrenovic Education Details

Frequently Asked Questions about Dusica Obrenovic

What company does Dusica Obrenovic work for?

Dusica Obrenovic works for Hisense Uk

What is Dusica Obrenovic's role at the current company?

Dusica Obrenovic's current role is Technical Support Specialist | Technical Troubleshooting Expert.

What schools did Dusica Obrenovic attend?

Dusica Obrenovic attended University Of Novi Sad, Faculty Of Sciences, University Of Novi Sad, Faculty Of Sciences.

What skills is Dusica Obrenovic known for?

Dusica Obrenovic has skills like Agility, Endurance, Creativity Skills, Bartending, Restaurant Management, Organization Skills, Communication, English, Team Leadership, Gastronomy, Technical Writing, Collaborative Work.

Who are Dusica Obrenovic's colleagues?

Dusica Obrenovic's colleagues are Jake Harris, Martin B., Debbie Brown, Qasim Ali, Bartosz Sekowski, Kathryn Little, Joe Williams.

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