• Prepare budget and text for proposals and work closely with proposal development team to gather needed input• Provide cost analysis by enforcing policies and procedures• Provide support and assistance to other Proposal Developers in the delivery of assigned opportunities• Participate in strategy calls to discuss customer requirements and identify discrepancies in customer information• Perform quality control edits on all documents and participate in the finalization of documents and distribution to the customer and internal departments• Update and maintain corporate databases as required and ensure accurate information is included in tracking reports• Participate in customer meetings

Accountable for all aspects of Service Request Management and acting as both the decision-maker and escalation point for all SRM activities on a defined DXC Services account. Coordination of the operational activities within the account, monitoring of timely delivery of input to both internal and external organization. Coordination of cross-account projects. Leading projects within the SRM team, handling first point escalations, monitoring workload balance within the account. Resource planning and organization to ensure the effective execution of projects within SLA targets. Monitoring of the operational effectiveness and efficiency of the account. Analyzing data and identifying process gaps leading to improvement opportunities. Driving account implementation activities to improve unique business and tooling aspects in relation to the agreement with the client.

Besides the Proposal Manager’s responsibilities:• Lead a team of 20+ Proposal Managers and Response Administrators, encouraging initiatives to improve quality, efficiency and customer satisfaction• Maintain a good working environment where it is easy for everyone to get along• Support team members to achieve their personal goals• Monitor resource availability, team performance and progress• Act as a Customer interface and first escalation point• Responsible for workload balance within the team, ensuring proper utilization • Monitor timely and accurate metrics submission and implementation of respective performance corrective actions• Identify training needs and coordinate training activities• Ensure process accounts documentation is up to date• Coordinate efforts related to effectiveness/efficiency or any other process improvement projects

Besides the Proposal Manager’s responsibilities:• Lead a team of 20+ Proposal Managers and Response Administrators, encouraging initiatives to improve quality, efficiency and customer satisfaction• Maintain a good working environment where it is easy for everyone to get along• Support team members to achieve their personal goals• Monitor resource availability, team performance and progress• Act as a Customer interface and first escalation point• Responsible for workload balance within the team, ensuring proper utilization • Monitor timely and accurate metrics submission and implementation of respective performance corrective actions• Identify training needs and coordinate training activities• Ensure process accounts documentation is up to date• Coordinate efforts related to effectiveness/efficiency or any other process improvement projects

- Manage the end to end NSSR Process from receipt of a Request through Proposal, Approvals and Delivery- Identify, leverage and plan appropriately skilled resources and time scale for the completion of Request Proposals- Actively interact with Project Managers, Solution Architects, SMEs from all involved technical towers to collect technical input and build proposal- Determine priority of the requests and initiate escalations when necessary- Ensure the requests have been processed through the proper approval channels- Manage and document details of interaction with HP external client- Prioritize workload based on Operational Rules, Business Rules and Contractual commitments- Provide input and report regularly for the assigned requests in terms of response time, status of open requests, key issue, etc.- Work with Account Delivery Management and client manager(s) to scope and qualify new service requests- Ensure the solution and business case is satisfactorily defined and accepted by the customer- Lead regular NSSR review meetings with the client and HP account team to review the progress and highlight for any issues or escalations during NSSR lifecycle

- Administer the end to end NSSR Process from receipt of a request through Proposal, Approvals and Delivery- Track and manage the progression of requests on behalf of the Response Manager- Determine appropriate escalation action and initiate escalation- Set the initial Proposal Due Date for requests and assign the Response Manager based on instructions and pass the request for validation and Proposal Development- Run ad hoc reports as required- Support the production and delivery / distribution of reports- Host meetings for account and client interaction

- Work directly with internal and external clients- Plan proper project resources and time scale- Prepare budget and determine costing- Identify and analyze project issues, define and assign actions to resolve those issues, follow up the assignments, and confirm their successful resolution- Ensure the smooth project flow- Assess and train project management and leadership skills in project participants and mentor them, so as to encourage and ensure compliance with standards- Actively involved in the migration coordination for the P&G markets