- Delivering profitable revenue growth, selling and upselling key products- Proactively managing the renewal process- Reducing churn - continuously monitoring the churn metrics, analyzing results and iterating churn mitigation strategies.

Gestion des campagnes de marketing d'affiliation pour les clients et les comptes propres

 Market positioning strategies – media buying, social media campaigns, content marketing, website and blog optimizations, SEO.  Account Sales Manager for French and Hispanic markets - expansion over several markets  Coordinated content creation strategies for French and Hispanic markets, overseeing 30 blog posts per month and 50 social media campaigns, driving innovative content strategies for product launches andcampaigns in collaboration with the marketing team Team lead for CSR team in French and Hispanic markets, technical training, QA

 B2C and B2B emailing campaigns Database management Content marketing Research on new markets – content advertising, affiliates, online positioning

 Supporting Quality and Operational Excellence; process implementation and improvement Maintaining professional and technical knowledge by tracking emerging trends Preparing team performance reports by collecting, analyzing, and summarizing data trends on individual and department level Assessing agent performance/behavior, coaching and counseling agents, modifying performance and behavior for facilitating a higher level of customer service Process, tech, and sales training Acting Team lead

 Maintaining and improving CSR's work by monitoring and mentoring the performance Identifying and resolving technical gaps and quality issues Accomplishing business objectives by training, assigning, coaching, counseling, and disciplining employees Preparing team performance reports by collecting, analyzing, and summarizing data and trends.

 Identifying and resolving technical issues of the customers; Supporting Nokia users on technical forum, Tweeter and Facebook channels.

 Managing seasonal emailing campaigns B2C for group and customer accounts Web & direct Marketing operations – SEO, promotional campaigns Coordination of technical & developing teams, creative agencies, project management Management of the main Internet website www.navigation.com Creative development for all internet entities of the group Creation and development of analitycal tools Management and coordination of customer databases Technical support for sales team

 Creation and development of www.aunomdemarques.com Web & Direct Marketing – SEO, promotional campaigns, online product positioning  Managing seasonal emailing campaigns B2C and B2B for group accounts Coordination of tech & dev teams, project management  Creative development and technical support for all internet entities of the group: www.ogem.fr , www.tecsolution.com. Creation and development of analytical tools Management and coordination of customer and prospect databases