• Independently manage various HR functions for over 2,500 office and field employees.• Partner regularly with the executive team to develop and implement successful HR policies, procedures, and programs that are aligned with the company's strategic goals and objectives.• Develop and govern all employee onboarding and training programs to promote a positive employee experience.• Assist in the development of performance management programs that effectively measured employee performance, including goal setting, performance reviews, and employee development plans.• Resolve employee relations, including conflict resolution, disciplinary action, and investigations.• Proactively facilitate and review annual market analysis to ensure competitive compensation and benefits packages.• Increased new candidate pool by 40% by pioneering a successful reimbursement of background check costs for all new employees.• Enhanced employee satisfaction by 35% by setting up a paid pre-service & in-service training program.• Effectively developed and systemized all diversity and inclusion initiatives by forming mandatory training for office management.• Wrote and unified over 10 different policies for remote work, maternity leave, gender and background discrimination, and retaliation prevention.• Significantly increased employee feedback to HR initiatives and matters by the activation of a newly designed exit interview process for all employees.

• Precisely oversaw the recruitment process, including sourcing, interviewing, and hiring candidates for various roles.• Developed and maintained relationships with all 25+ hiring managers to understand their hiring needs and develop recruitment strategies that aligned with the company's goals.• Increased the diversity of candidates by 35% by removing the medical and TB Exams requirement.• Resolved a long-term staffing issue in the city of Chicago by removing the mandatory requirement for driver’s license ownership for candidates hired to work in the city.• Proficiently trained managers to assess the qualifications and cultural fit of the candidates by conducting interview best practices quarterly training classes.• Coordinated candidate assessments and background checks to ensure compliance with company policies and regulatory requirements.• Utilized applicant tracking systems and other HR software to track and manage candidate information.• Maintained employee records in compliance with federal and state employment laws, regulations, and reporting requirements.

• Successfully managed and supervised a team of 100+ home care aides, providing training, support, and guidance to ensure quality care and service to seniors.• Developed and assigned over 150+ care plans to home care aids, by working with clients and families to correctly assess their care needs and preferences.• Saved over 30% of hiring costs by the redesign, optimization, and documentation of the hiring process.• Efficiently monitored care quality and client satisfaction by conducting home visits and investigations.• Accurately maintained and timely records of care plan schedules, services provided, and client progress.• Responded promptly to client and family concerns and complaints and took appropriate action to address their needs.• Provided regular feedback to home care aides to support their professional growth and development.• Assisted with recruitment, hiring, disciplinary actions, and retention of home care aides.

• Provided personal care services to 4-5 disabled, veterans, and seniors in their homes, including assistance with activities of personal care, transportation, meal preparation, and light housekeeping.• Developed positive relationships with clients and families and provided emotional support and companionship.• Communicated regularly with the Home Care Aid Supervisor to report client progress and changes in care needs.• Maintained accurate and timely records of services provided and client progress.• Followed and maintained company policies, procedures, and compliance with state and federal regulations.

Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions. Handled various accounting transactions. Processed quarterly vault and ATM audits with zero error rate. Identified sales opportunities and referred customers to branch partners in financial services.