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20 years of multi-discipline and cross-functional leadership experience in SaaS, Marketing, Implementation, Professional Services, and Events. Talented in all things management and brought to you by the letter P - People, Programs, Projects, Productions, and Products. Also competent in a few management areas that don't begin with P, such as Operations and Vendor.Well balanced technically and creatively, with good people skills to boot. I thrive on creating positive experiences for others.I'm open to new engagements, and particularly love to discuss opportunities in mission-driven organizations.
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Customer Experience ManagerCarrotBend, Or, Us -
OwnerDoc Incredible Aug 2023 - PresentContract Highlights• Chief Product Officer (fractional) - Bend Carbon Venture Labs• Technical Producer - PIX Productions / Adobe• Site Operations and Stage Management - 4Peaks Presents -
President - Board Of DirectorsKpov, High Desert Community Radio Feb 2024 - PresentBend, Oregon, Us -
Vice President, Professional ServicesG5 Jul 2020 - Jul 2023Bend, Oregon, UsLead a 75 person department delivering project management, technical, and creative services for an $80M business unit, delivering on-target new ACV activations of $20M - $30M annually.Built effective partnerships with leaders in Sales, Customer Success, Product, and Finance, improving collaboration on scoping, product development, pricing, revenue forecasting, and CSAT.Acted as a primary escalation point for delivery and engaged directly with customers to resolve issues and restore confidence.Managed change through all aspects of an acquisition and merger, assuming leadership of the combined department.Lead the Professional Services team through 40% YoY growth while simultaneously transitioning to a remote workforce.Awarded G5 MVP for 2021 -
Director Of Implementation ServicesG5 Jan 2018 - Jul 2020Bend, Oregon, UsDeveloped and introduced incentive programs improving focus on critical implementation metrics and reducing Mean Time to Implement by up to 50%.Determined and directed the use of various project management methodologies (waterfall, agile, hybrid) for cross-functional implementation teams.Successfully applied Work-In-Progress limits to the implementation portfolio, yielding 20%-25% gains in Delivery Rates.Selected, implemented, and deployed new enterprise project management software for the PMO.Designed and implemented extensive CRM workflows in SalesForce, integrating project data with other systems of records and providing status visibility across the company.
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Project Management LeadThe Garrigan Lyman Group Sep 2015 - Dec 2017Seattle, Wa, UsManaged and mentored a team of 12 customer-facing PMs, Senior PMs, Technical Delivery Managers, and Project Coordinators.Supported business development efforts by representing the PMO in RFP response and pitch presentations.Provided stakeholder reporting, including status, roadblocks, budget, and risk mitigation plans across the agency’s full portfolio.Proposed, created, and defined five company protocols addressing high-level process gaps in business-critical functions. Facilitated project retrospectives across the agency, fostering a culture of continuous process improvement. -
Senior Project ManagerThe Garrigan Lyman Group Jul 2012 - Sep 2015Seattle, Wa, UsLead multiple simultaneous projects for enterprise clients including T-Mobile, Microsoft, Toyo Tires, and Philips Healthcare.
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Senior Project ManagerEtech Events May 2005 - Jul 2012Initiated and grew a PMO function. Developed all tools and templates to support standard activities of the PMO.Filled Product Manager role for development of a client-facing web application utilized by Sales, Operations, and Customers.Designed and implemented labor estimating software that led to a 60% profitability increase.Acted as the primary delivery contact for enterprise customers including Adobe, HP, and Gartner.Vendor Management with a broad network, including equipment providers, contractors, and labor unions.
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Project ManagerEtech Events Sep 2004 - May 2005Managed vendors, logistics, and delivery for staging, lighting, audio-visual, computer, network, and IT services at nationwide events.
Stephen Williams Skills
Stephen Williams Education Details
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University Of VermontEnvironmental Studies
Frequently Asked Questions about Stephen Williams
What company does Stephen Williams work for?
Stephen Williams works for Carrot
What is Stephen Williams's role at the current company?
Stephen Williams's current role is Customer Experience Manager.
What is Stephen Williams's email address?
Stephen Williams's email address is st****@****tg5.com
What is Stephen Williams's direct phone number?
Stephen Williams's direct phone number is (206) 223*****
What schools did Stephen Williams attend?
Stephen Williams attended University Of Vermont.
What are some of Stephen Williams's interests?
Stephen Williams has interest in Children, Backpacking, Especially Back Country Skiing, Live Music, Environment, Education, Cycling, Outdoor Recreation, Hiking, Arts And Culture.
What skills is Stephen Williams known for?
Stephen Williams has skills like Management, Event Planning, Project Management, Live Events, Email Marketing, Event Management, Trade Shows, Video, Leadership, Account Management, Production Managment, Corporate Events.
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