Dock Chen Email & Phone Number

Taipei City, Taiwan

• Led system-level compatibility and durability testing for Polaroid instant cameras during NPI and sustaining phases.• Developed and implemented DQA processes to ensure high-quality standards.• Directed cross-functional collaboration among teams in Taiwan, Enschede, and Amsterdam.• Managed a team of two direct reports, guiding them to achieve professional goals.• Key Projects: ○ Polaroid GO: Ensured rigorous testing and quality for the world’s smallest instant camera and its GO film. ○ Polaroid I-2: Oversaw quality assurance for Polaroid’s first analog instant camera with manual controls.

Taipei City, Taiwan

• Led system-level compatibility and durability testing for Dell products, including IoT devices, notebooks, desktops, and tablets, during both New Product Introduction (NPI) and sustaining phases.• Served as the primary validation engineering contact for Dell management, engineering teams, and Original Design Manufacturers (ODMs).• Coordinated the ISO9001:2015 certification validation team.• Demonstrated exceptional self-learning and adaptability by quickly mastering Lego programming, leading to a 1st prize win in the Dell Lego programming contest.

New Taipei City, Taiwan

• As the manager direct report to GM and lead whole engineer team to deliver smart phone on time and on quality• Define NPI development processes and criteria for ACard mobile products• Shipped ACard 1st smart phone A5801 (QComm MSM8225 Dual Core A5 1.2GHz, 8MB AF camera; Manufactured by Cellon) to China by Feb, 2013

Taiwan

• Managed software quality assurance processes, including System Testing (ST), Functional Testing (FT), Unit Testing (UT), and Release Readiness Review (RRR), ensuring key milestones were met for Motorola phones. • Acted as the Design Quality Engineer (DQE) for the Melos 3G feature phone, overseeing its quality from design to production.• Collaborated with ODM partners such as CCI, FIH, Qisda, Gigabyte, Arima, BYD, Huawei, and Cellon to ensure product quality and compliance.• Achieved Six Sigma Black Belt certification from Motorola University, applying these methodologies to improve processes and product quality.• Coordinated ISO9001 certification for the software quality team.• Played a key role in setting up Motorola China’s ODM QA/SW/PM team in 2009, including process migration, training, ODM coaching, and employee recruitment.• Received four “Bravo” awards for outstanding personal performance contributions.

Taiwan

• Led a team of six direct reports to collaborate with ODM partner Quanta, successfully shipping feature phones (X300 in 2004, A210, and SC3 in 2005).• Developed and maintained Panasonic test cases and test plans for feature phones.• Created a Windows remote control media application for Panasonic’s large outdoor display system (DVDS - Digital Video Distribution System).• Supported Panasonic Taiwan Laboratories in achieving CMMI-DEV maturity level 4 certification.

Taiwan

• Manager who lead 4 direct reports to work with different functional teams to establish Chinese e-Learning web site from kickoff to launch• To support development of all other languages (English and Japanese) e-Learning web site• Experienced developer of Windows solution – ASP, MS SQL server, ActiveX…

• Software programmer for E-TEN products, key deliverables including, - Real time News application in C language via pager (B.B.Call) signal for PDA embedded system - Server and client Windows socket applications to deliver messages (News, stock prices… etc.) to PDA via pager signal. - Personal information management system between PC and PDA - Games, debugging tool in PDA

Master, Computer Engineering

Bachelor, Computer Engineering