Dustin Watson Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn

Minneapolis, Minnesota, United States

Experience working with diverse communities.Create interactive and engaging online class content that overcomes barriers to learning IT and computer skills.Coach via online and in-person for adults.Teach online classes

Greater Minneapolis-St. Paul Area

Tutored 12 non-traditional students for 13 weeks fast pace skills training program.Instructed sessions in person and online simultaneously.Overseen student attendance and progressGraded weekly assignmentsEncouraged students Topics covered included: Bash, Linux command line, Python, VMs, Kali Linux, Networking, Networking issues/vulnerabilities, Data Forensics, OWASP/web security, encryption, etc.

St. Joseph, Minnesota

Vulnerablity and Remote Penetration Testing

Boston Scientific - Minnetonka

Provide technical support and assist with distribution of hardware and installation of networked hardware. • Trained new staff how to use IT systems • Troubleshoot hardware and software problems that arrived around switching between systems. • Communicate expectations of new company to employees

Brooklyn Center Mn

Provide exceptional computer service to end-users assisting them in resolving problems with MoneyGram POS systems. Mastered soft skills need to work with many different types of people from different cultures to solve computer issues.• Act as leader and mentor to junior technical support technicians.• Proven ability to translate technical jargon and concepts to non-technical users.• Troubleshoot networking problems with many different ISP, routers, and situations.• Support people in many different geographic locations around the world with many different technical issues• Mastery of Verbal de-escalation and positive negotiation techniques used to exceed clients' expectations.

Bloomington, Minnesota

Install, troubleshoot, and network PC and laptops for both office and mission critical environment.Make solid judgement to lead to a resolution of existing problems and make corrections that prevent problems from according.• Prioritized multiple requests in solving failures that impact the production line in a fast pace environment. • Install network lines and configure switches and routers for Desktop and other client installations. • Support PCs both desk side and remotely.• Use bash, vi and other Linux/Unix related tools in a RedHat and Solaris environment.• Act as first line support for both AD and Linux/Unix servers.• Handle warranty claims from various vendors• Direct support for Zebra Printers, Hand Held Product Hand Scanners, HP Printers and copiers, IBM Desktop and laptops.• Digital Projectors• Built and deployed PC software images• Remote Desktop Support: PCAnywhere, VNC, and Windows Remote Desktop• Support end users with Office 2003• Service end users with Windows NT, 2000, XP• Handle demanding stressful work environment• Network troubleshooting and configuring of switches• Wireless Network troubleshooting• Support onsite pager communication system• Self Directed

Information Technology Security Bs, Information Technology, 3.27 Cumulative Gpa

Activities and Societies: CyberSecurity Information Assurance Club OWASP Club

Associate, Arts