Michelle Dodd Email & Phone Number

Livermore, Ca

Pleasanton,Ca

• Analyzed customer needs and advised on quality solutions to strengthen their overall business• Established reputation as trusted adviser to brokers and consistently received business referrals • Developed a vast, diverse network by building partnerships, earning trust and driving lead generation in a highly competitive market • Instrumental in increasing branch annual revenue; consistently achieved and exceeded sales individual and team goals • Presented at 5+ monthly sales presentations to audience of 10-20 prospective clients and represented company at industry events• Analyzed complex data to develop sales forecasts, targets and new business leads• Thrived in learning and teaching others to use 7 proprietary systems; First American Title is a tech and data leader in the industry

450 Main Street, Ste 100, Pleasanton, Ca 94566

• Worked under strict guidelines and time restraints while maintaining extraordinary customer service and extreme attention to detail• Responsible for setting a great first impression as the first point of contact for all our clients and coordinating all incoming calls • Disbursed funds and provide final closing documents to all stakeholders• Efficiently closed out and audited files to meet strict government guidelines• Analyzed preliminary title reports and diligently work to clear exceptions

2400 Las Positas Rd, Livermore, Ca 94551

• Consistently maintained a 100% score on customer satisfaction surveys • Handled customer sales questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism; resolve issues in 1 call

900 Main Street, Ste 100, Pleasanton, Ca 94566

• Provided high-level administrative support to high profile Real Estate Agent by adhering to strict deadlines, preparing contracts and legal documents, handling requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and meetings • Conceptualized/designed marketing materials including brochures, flyers and ad copy • Managed communication between all transaction stakeholders

6200 Stoneridge Mall Rd, #320, Pleasanton, Ca 94588

• Maintained number 1 position in territory for Resale Market Share and number 2 position in territory for Refinance Market Share• Consistently achieved/ exceeded sales goals and increased and maintained the sales volume of assigned territory by selling the products and services of Chicago Title• Analyzed customer needs and qualified the value of products and tools in their business plans and how to implement them in practice• Assisted in developing sales forecasts, targets and territory potential

900 Main Street, Ste 100, Pleasanton, Ca 94566

• Top Producer and President’s Club Member - Alain Pinel Realtors • Master’s Award – Bay East Association of Realtors• 2005 Secretary – Women’s Council of Realtors• Accredited Buyer’s Representative (ABR)• Graduate of the Realtor Institute (GRI)

Pleasanton, Ca

• Managed daily interactions with patients and insurance involving problems and resolutions • Analyzed complex operative reports and assign CPT and ICD-9 codes for maximum reimbursement• Exceptional ability to overturn denials, appeals and contract issues• Managed all aspects of billing management, coding, collections and appeals• Coordination of Workers’ Compensation Cases, Pre-Employment Exams