Chris Dodds Email & Phone Number

Vernon Hills, Il, Us

Microsoft Azure - Principal Field Solutions Architect ------------------------------------------------------• Part of CDW's Azure specialization practice and participates in the creation of new offerings, internal training, sales enablement and evangelism, and development of the go-to-market strategy.• Field-based Solution Architect focused on partnering with customers to understand their strategic goals and objectives, and developing a roadmap of solutions to best accomplish those goals.• Collaborates with project coordinator, project manager and delivery engineer(s) to ensure that projects are successfully staffed and delivered.• Architect solutions across multiple verticals that includes Healthcare, K-12, private enterprise, and publicly traded corporations. Solutions developed include on-prem and hybrid cloud infrastructure, single cloud, and multi-cloud solutions. • Responsible for full solution development utilizing Azure cloud technologies (including the solution design, the creation of customer facing leave-behind material, internal sell-sheets, etc.)• Perform white-boarding sessions for customers virtually and in-person, focusing on Azure solutions, Microsoft identity solutions (on-prem and hybrid), and general Azure cloud solutions.

Vernon Hills, Il, Us

Microsoft Azure - Senior Field Solutions Architect ------------------------------------------------------• Part of CDW's Azure specialization practice and provides architectural guidance and solutions across multiple verticals that includes Healthcare, K-12, private enterprise, and publicly traded corporations. Solutions developed include on-prem and hybrid cloud infrastructure, single cloud, and multi-cloud solutions. • Field-based Solution Architect focused on partnering with customers to understand their strategic goals and objectives, and developing a roadmap of solutions to best accomplish those goals.• Collaborates with project coordinator, project manager and delivery engineer(s) to ensure that projects are successfully staffed and delivered.• Responsible for full solution development utilizing Azure cloud technologies (including the solution design, the creation of customer facing leave-behind material, internal sell-sheets, etc.)• Perform white-boarding sessions for customers virtually and in-person, focusing on Azure solutions, Microsoft identity solutions (on-prem and hybrid), and general Azure cloud solutions.

San Antonio, Texas, Us

Microsoft Azure DevOps Engineer--------------------------------------• Assisted Solutions Architect teams in validating proposed environments for customers. • Interacted directly with customer for the implementation calls prior to beginning each build (and the hand-off calls once all resources were built and configured), owning each project and solely responsible for the completion of each build.• Created ARM templates for all customer deployments.• Built Azure resources for customers by deploying into their Azure subscriptions (IaaS, PaaS) through the use of PowerShell AzureRM module cmdlets and custom scripts and Visual Studio Team Services "Build" and "Release" pipelines (now in Azure DevOps) and uploaded all associated environment ARM templates and build documentation into Git repos in Azure DevOps.• Maintained relationship with and acted as point of contact for customers during the build phase of their Azure environments.• Worked closely with Product teams internal to Rackspace to help define the roadmap for Spheres of Support as pertained to Azure service offerings.• Helped to test Sitecore PaaS offering and test deployment procedures.• Created Wiki documentation for build/implementation processes and procedures and provided "RunBooks" for customers based off their specific environment designs. • Participated in interview panels for multiple incoming candidates for hire (both internally and externally).• Assisted in training new DevOps engineers hired to our team.

San Antonio, Texas, Us

Microsoft Windows System Administrator - Level III---------------------------------------------------------• Served as an escalation point to all teams in the Rackspace Cloud including Account Managers, Linux Admins, and other teams in need of assistance with Windows or Cloud Servers help throughout the company.• Troubleshot and resolved complex issues in Windows, IIS, and SQL.• Responsible for the setup, configuration, and troubleshooting of sites in IIS including standard FTP/FTPS and user isolated FTP sites.• Created and presented content over a series of topics to the Account Managers team in an effort to help cross-train them for better conversations with customers.• Created technical documentation posted both internally and externally on multiple topics. • Interviewed new candidates for hire.• Mentored new members of the Windows Support team (1st and 2nd shift) to help insure the consistency of support across all shifts for all customers. • Wrote custom RoboCopy scripts and ForFiles scripts to clean up logs for customers to archive SQL data when backup files became too large to manage through traditional means. (Samples of these scripts available.)• Consulted with customers to architect custom-built solutions tailored to meet their specific needs, often offering my personal contact information to fanatically support these customers throughout the weekends/evenings/holidays. • Served as main point of contact for management and department leadership. • Participated in the Rackspace Cloud Growth Council to help shape what Windows Cloud support looked like.• Recipient of multiple Rackspace internal company awards.

San Antonio, Texas, Us

Microsoft Windows System Administrator - Level II--------------------------------------------------------• Troubleshot and resolved webhosting issues escalated from customer support and other departments with a 100% success rate.• Assisted in the monitoring and reporting on website traffic and server performance.• Served as Windows OS expert, providing technical support for Rackspace Cloud customers and other team members across the department.• Consulted with Cloud customers to provide creative solutions custom-tailored to meet their webhosting needs with a deep understanding of all Rackspace Cloud products and services. • Maintained sites in IIS including implementation of Web Deploy/Web Farm Framework for site content replication.• Configured FTP and FTPS sites in IIS.• Built SQL servers and configured for SQL mirroring.• Created new databases and implemented SQL maintenance plans for dumping live data into flat files for backup purposes (Full/Simple Recovery modes with Full/Diff/Trans Log backups at specified daily intervals). • Troubleshot SQL database errors with T-SQL queries via SSMS.

San Antonio, Texas, Us

Microsoft Windows System Administrator - Level I-------------------------------------------------------• Assisted customers with troubleshooting and resolution of general issues pertaining to their environments running in the Rackspace Public Cloud. (Including Windows Server VMs, Windows configurations, Rackspace Load Balancers, Cloud Block Storage, etc.) • Communicated with customers via ticket queues, live chats, and phone calls.• Responsible for new server builds, IIS/SQL configurations.• Installed and configured MS SQL (Standard/Web/Express). • Owned troubleshooting of issues with new and existing infrastructure.

• Worked with small businesses in the greater San Antonio area to analyze their computing and network needs and designed and installed appropriate solutions within each organization's budget.• Responsible for support and development of company DR plan.• Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.• Oversaw infrastructure of multiple offices and acted as support for all office end-users.• Administered in-house and telecommuters network, Internet, e-mail and internal web site connectivity.• Managed organization's Active Directory, Exchange, Antivirus needs. • Designed and implemented multi-server environment running several Virtual Machines in Hyper-V between two physical Hypervisor servers.