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• Daily activities of opening and closing branch as well as the daily transactions• Auditing and handling of all cash recyclers, vaults, and drawers• Assist new members in benefits provided as well as establish/complete secured and unsecured loan products• Follow-up and track statistics of all new hired employees for Cardinal Health and their relationship with BCU• Achieved all meets at first year-end review, followed up an exceeds at second & third year-end review• Achieved President’s Sales Council Bonus and Trip Reward for all Sales and Customer Service for 2015 & 2016• Achieved Member Services Achievement of the Year for 2015• Completed/attended numerous expos and marketing promotions• Member of BCU’s Learning and Development Committee and LOS Process Improvement Advisory Committee

• Process financial reports for 80-100 clients, along with weekly timesheets for 80-150 employees• Provide assistance in business management and marketing techniques• Developed and taught training program for new hires• Analyze each client’s specific scenario to develop an unique individual Care Plan • Manage the coordination of care for a team of home care providers to direct proper client care• Make home visits as necessary to assist or instruct staff and to aid in effective case management• Provide top notch customer service in/out of office as well as handling several calls on a multi-line telephone system.

• Handle Passport/Council on Aging contracts / collectively scheduling for all clients• Oversee staff of STNA’s and RN’s and coordination of care, hiring, and training and direct proper client care• Handle all financial responsibilities including payroll and wire transfers• Handle all local, state, and federal grants for service including application process and renewals