Stacy Dodson Email & Phone Number

Houston, Texas (Remote)

• Implements and maintains EDI technical standards, business requirements documents, identifying EDI solutions to business needs and overall process improvement. o Troubleshooting of issues impacting successful receipt or delivery of files; performing root cause analysis.o Perform routine and ad hoc analysis of various facets of EDI processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes.o Monitor, audit, and report on the processing of newly implemented trading partners to confirm their successful transition to the production environment.o Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues.o Assists with projects including group and vendor implementations and data projects.

Lewisville, Texas

• Manage Broker-Reseller customers for onboarding, maintenance, and operational support.o Track and report on the status of key milestones for the Configuration Analysts to ensure client’s hierarchy is configured to meet the client’s access and reporting needs.Ensure the SLA’s and KPI’s associated to the implementation process are being met.• Liaison between the client, Account Management, and back office; ensures Day 1 production is successful.

Remote

• Project managed key components implementation of Healthland's Centriq product used to move rural hospitals and clinics towards meaningful-use standards.o Supported Revenue Cycle modules on multiple builds, integrated testing, conversions, and go-lives. o Validated legacy systems Data Migration/Conversion into Centriq.o Assisted clients with set up for master files and system settings. o Tested the functionality of Revenue Cycle modules and parts of the application. o Trained champion users and end users in remote, onsite and WebEx training sessions. • Subject Matter Expert in Revenue Cycle Modules including Patient Registration, Billing (Charges), Medical Records (HIM), Insurance Processing, State Reporting, User Admin/Security, Scheduling, Accounts Receivables (Payments/Cash Receipts & Adjustments), Collections, Home Health and Clinical departments.

Dallas/Fort Worth Area

• Served as liaison and arbitrator providing daily support to clients in issue resolution to meet customer expectations and contractual Service Level Objectives.o Collaborated with EDI Development team researching and data testing as necessary to assist in resolving client issues, claim rejections and government and commercial payer discrepancies. • A trusted and valuable resource providing a broad range of information and support for all lines of business (ASC, Lab, Hospital, & Surgery Centers), external clients, sales representatives, and the executive staff. • Assisted in product enhancements and testing to increase productivity and functionality. o Monitored test/production claims during the pre-and post- go live to ensure adjudication. • Created customized edits to eliminate claim rejections caused by discrepancies with software vendors.

Plano, Tx

• Provided web-based training to providers, practice front office staff, clinical staff, and practice managers/administrators on various aspects of the software. Develop good workflow practices for small physician groups. o Developed, created and maintained training curriculum and documentation on all GE Centricity Advanced Solutions for internal and external clients. Provided post "go live" review and support.o Created custom training and job aids to support specific practice groups for training and job performance. o Tracked training delivery and progress with purpose-built checklists and templates.

Remote

• Implemented software application modules for Critical Access, Non-Critical Access Hospitals, and Clinics. Activities, included system set-up, installation/Go-Live, Data Migration/Conversion testing and training.• Recommended software specifications and program parameters enabling the client to implement effectively and utilize the software application programs. • Identified errors in applications or the client information while at the client site and contacted appropriate Healthland staff to resolve issues. Kept staffed informed on resolution status. • Resolved problems relative to the system interfaces required to allow the product to run on the individual client systems. Referred unusual situations to appropriate Healthland staff for resolution. • Provided research, troubleshooting, and testing support. Logged and tracked the incidents in Pivotal.

Dallas, Tx

• Provided daily support to clients with information and support for all lines of business external clients, sales representatives, and the executive team.• Assisted users with UB04/CMS 1450 & CMS 1500 claim forms, and using the EDI/837 Implementation Guide/ANSI X12 electronic billing formats. • Created deliverables, and customized reporting on weekly/monthly basis to analyze activity.

• Performed billing and process audit reports to comply with regulatory guidelines and deadlines.• Site support (via telephone)- assisted in training, diagnosing and correcting billing problems at the site level • Completed and submitted commercial and patient/client billing using the Multi-Use Medical Management Systems (MUMMS) and CMS software. • Aging Report/Trial Balance (manage accounts)- Reviewed correspondence for accuracy, account follow-up, appeals, adjustments, resolved credit balances and over/under-payments. • Negotiated contracts with commercial payers and set up payment arrangements with patients.

Dallas, Tx

• Coordinated the purchasing of retail installment contracts. • Performed advanced level of verifications to meet strict credit guidelines.• Worked with external customers on preparing credit applications and resolving issues with incomplete information.

Little Rock, Arkansas Area

• Managed an average of 1871 accounts monthly with projected goal amount $1,8M.• Corrected UB'92 and HCFA 1500 claims to transmit electronically to health insurance (private, government, and commercial) companies utilizing SSI Billing- electronic claims submission.• Entered and corrected claims, and checked claim status using the Florida Shared System/FISS (Medicare remote)/ClickON® Claims Status Module.