Taylor Dodson Email & Phone Number

Irving, Texas, Us

Las Vegas, Nevada, Us

✨ Served as a bridge between business owners, app developers, & consumers in order to facilitate connections between community members✨ Provided outstanding customer service to business owners, app users, & other community members to ensure a thorough understanding of ZOOO's services and mission✨ Oversaw the development of visual assets for use on social media and blog posts✨ Updated brand guidelines and best practices to ensure consistency & inclusivity🛍️ Drafted and published informative and inspiring blog posts for the ZOOO INC website🛍️ Curated, scheduled, and published regular content for Instagram, Facebook, and LinkedIn since July 2020, for Twitter since September 2020, and for TikTok since October 2020🛍️ Wrote, proofread, & revised website, whitepaper, ad, social media, and mobile app copy as well as Japanese-to-English translations to improve clarity, readability, & SEO🛍️ Engaged with local businesses via social channels on a daily basis🔥 Received a collective 125,000+ views across IG reels, videos, and animated stills

Las Vegas, Nevada, Us

🛍️ Drafted and published informative and inspiring blog posts for the ZOOO INC website🛍️ Curated, scheduled, and published regular content for Instagram, Facebook, and LinkedIn since July 2020, for Twitter since September 2020, and for TikTok since October 2020🛍️ Reached out to businesses throughout California & Nevada for partnership and collaboration opportunities, including #ZOOOLocalFriday features, since July 2020🛍️ Engaged with local businesses via social channels on a daily basis🛍️ Proofread & revised website, whitepaper, ad, social media, and mobile app copy as well as Japanese-to-English translations to improve clarity, readability, & SEO🛍️ Collected visual assets for multiple uses across all digital platforms & collaborated on storyboarding and editing for video content 🛍️ Distributed questionnaires to colleagues & used the provided information to craft fun, friendly biographies for team members🔥 Brought @zooorewards to 1,000+ IG followers within one year - before the ZOOO app was even launched

Las Vegas, Nevada, Us

🦁 Drafted and proofread responses to guests across numerous MGM Resorts' properties' social channels🦁 Submitted Facebook and Google+ responses for approval through Sprinklr and published responses natively through TripAdvisor and Expedia on a daily basis🦁 Prioritized customer inquiries based on severity and time-sensitivity; emphasized resolving customer concerns🦁 Escalated issues to property teams and supervisors; expressed concerns and proposed solutions as needed🦁 Analyzed feedback trends and presented observations to supervisors and stakeholders; recognized review patterns and took note of recurring issues within properties🦁 Continuously brainstormed long-term customer-service solutions🦁 Collaborated with team members to resolve technical difficulties and improve response time🦁 Provided additional copywriting, proofreading, and data-entry assistance to social strategy teams as available

Appleton, Wi, Us

👩🏻‍💼 Co-led a team of 7-10 staff members👩🏻‍💼 Managed and constructed posts for hall social media pages👩🏻‍💼 Served as a moderator in both the physical and digital spaces on behalf of Campus Life👩🏻‍💼 Built connections and served as a support system for members of the Lawrence community👩🏻‍💼 Designed advertisements for hall programming👩🏻‍💼 Led training presentations and facilitated weekly leadership discussions for all Residence Life Advisors👩🏻‍💼 Responded calmly and efficiently to crisis situations👩🏻‍💼 Communicated with staff members, hall directors, and campus safety as necessary👩🏻‍💼 Listened intently to residents' needs and referred them to appropriate campus resources👩🏻‍💼 Mediated and resolved conflicts as appropriateAs Student Programming Assistant:📆 Assisted with the planning and execution of campus-wide programming📆 Created informational policy posters and visual advertisements for upcoming events📆 Copy edited Campus Life materials, collected visual assets for future advertising use📆 Wrote and produced short videos to make information easily accessible and engaging for Lawrence students📆 Promoted student engagement and shared information on Campus Life social media pages📆 Conducted research on the marketing efforts of other universities

Bachelor’S Degree, English, Film, Creative Writing

High School, Project Lead The Way