At Paillor, I’ve developed a cutting-edge AI-powered application designed to address the core challenges organizations face today. Our solution empowers employees to instantly find answers to their questions and solve the issue wish automation, significantly saving time and boosting productivity across the board. I lead our talented team in building and executing strategies that not only drive sales but also ensure continued growth and success. My role extends to managing investments… Show more At Paillor, I’ve developed a cutting-edge AI-powered application designed to address the core challenges organizations face today. Our solution empowers employees to instantly find answers to their questions and solve the issue wish automation, significantly saving time and boosting productivity across the board. I lead our talented team in building and executing strategies that not only drive sales but also ensure continued growth and success. My role extends to managing investments, engaging with stakeholders, and steering Paillor towards a future of innovation and impact. Show less

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As a Technical Support Engineer at Dye & Durham, I delivered end-to-end technical support across both Level 1 and Level 2, ensuring seamless operations and contributing to significant process improvements. My role encompassed close collaboration with C-level executives, as well as leading complex projects to automate and optimize workflows.• Delivered tailored technical support solutions, collaborating directly with C-level executives to address and resolve critical issues… Show more As a Technical Support Engineer at Dye & Durham, I delivered end-to-end technical support across both Level 1 and Level 2, ensuring seamless operations and contributing to significant process improvements. My role encompassed close collaboration with C-level executives, as well as leading complex projects to automate and optimize workflows.• Delivered tailored technical support solutions, collaborating directly with C-level executives to address and resolve critical issues promptly.• Managed the entire employee lifecycle, successfully onboarding 900 employees and offboarding 1,000 employees, ensuring smooth transitions and compliance with company protocols.• Led and collaborated on complex projects with external vendors, driving the automation of critical processes that enhanced operational efficiency and reduced manual workloads.• Played a key role in the opening and closing of multiple offices, gaining valuable experience in project management and cross-functional collaboration.• Trained and mentored new hires and interns within the department, equipping them with the necessary skills and knowledge to excel in their roles.• Developed and implemented technical training programs that improved team productivity and service quality. Show less

Immediately following graduation, I secured a software developer internship at Google in Toronto, Ontario. Working alongside a talented cohort, I focused on Google Cloud technologies and software development methodologies, contributing to specific Google Console projects.

As the Founder of Gallon, I spearheaded the development and launch of an innovative online water ordering app in Dubai, UAE. Through strategic planning and execution, I successfully streamlined the water delivery process for residents, leading to the app's acquisition by Mia Dubai Water in 2019. My entrepreneurial spirit and ability to navigate the startup landscape were instrumental in achieving this milestone.

Provided technical support for Apple clients as a part-time employee while pursuing my studies. Offered assistance with a range of devices and software including iPhones, iPads, Macbooks and various Apple technologies. Successfully balanced academic commitments with customer service responsibilities, adjusting work hours accordingly to meet both obligations.