Doğanay Mıhcı Email & Phone Number

Ankara, Turkey

Gebze, Kocaeli, Türkiye

Cards Channel Management

İstanbul, Türkiye

İstanbul, Türkiye

Business Development and Payment Systems-Digital Onboarding team member as product owner, creating business and customer flows to enhance user experience. Taking initiatives while partnering with 3rd parties to create contracts and making adjustments. -Working closely with card schemes(Mastercard,VISA) to implement new tools and products to the bank.-Implementing new partnerships with other Fintechs or 3rd parties to create new business lines or maximize the efficiencies of existing lines.-Researching new developments in payment systems and taking actions to implement those to the bank system.-Working closely with upper management for taking actions in widening bank's perspective in improving businesses-POS Pricing for suitable customers-Support bank's subsidiaries to help creating ecosystem within banking and Fintech environment.-Application for patents of bank's products and working closely with patent firms.

Call Center and ATM business development, strategy and channel management-Mobile Revamp: Redesigning of Payment Systems(Credit Cards) -Integration of NFC/HCE and QR payment systems to mobile banking-Responsible for payment systems in Internet, Mobile and CC channels -Taking responsibilities in analysis, testing and UAT processes in projects(Waterfall and Agile)-Creating coordination between business units and IT through projects and following after-Interactive Voice Response(IVR) Optimization for Call Center-Developing existed IVR main-stream flows to persevere and increase stability in usage. -Impementing and integrating new business flows to increase IVR usage amonst CC channel users. -Analysing current business flows and deciding the next best action plan for CC channel to optimize usage-Creating user friendly customer experience through IVR

Istanbul, Turkey

Communicating with key costumers regularly, managing options, swaps, forwards and futures and their pricing procedures,Pricing treasury bills and government bonds and operating various selling processes regarding each customer, Coordinating deposit management operations which exceed limit scale; providing necessary services outside of standart banking operations, Creating permanent relationship with costumers; contributing to corporate image on a larger scale by improving individual customer service and responsible for operating different services according to customer segmentation,Following latest financial and economical news to council costumers for more profitable results,Succesfully managing a three layered product presentation process which consist of sales, marketing and financial operations,Visiting key customers in their environment to ensure excellent customer service regarding all banking operations; marketing different banking products to the customers in an effective way.

Ankara, Türkiye

Supporting all operation processes of public finance department and observing organizational structure,Learning treasury bill and pricing procedures of treasury bill issuance,Helping foreign economic relations department with banking regulation research, conducting market research for Turkey operation.

İzmir

Supporting accounting department and observing all operation processes of the department to improve accounting skills,Entering accounting data to the SAP Accounting Module and controlling the accuracy of entries regulary,Organizing logistic records and making sure of the accuracy of archiving.

Antalya, Turkey

Selling vacation package deals, promoting different package deals to different customers according to their needs,Contributing to team effort by being an effective member of Dtatil marketing team and ensuring selling to achieve daily plan.

Master'S Degree, Finance, General

Bachelor'S Degree, Management

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: 02.2015 – 07.2015: Universitat de Barcelona | Barcelona | SpainRanking among '2016' graduates is 4 out of 185.