David Ogborn Email & Phone Number

Denver, Colorado, United States

• Management of $7.2M ARR in revenue
• Primary contributor in renewal of over $6M ARR through understanding and aligning customer intent with product capabilities
• Top contributing employee to community efforts, writing 20+ content pieces to provide guidance for colleagues and customers, enabling the team to take a more proactive approach to supporting their book of business
• Highest volume of engagement across accounts amongst all US CSMs, resulting in high degree of rapport with key stakeholders
• Incorporate past management experience to formally mentor four colleagues by providing support, inspiration, and guidance on navigating internal processes, onboarding, difficult customer scenarios, and escalation paths

Greater Denver Area

• Accountable for actively supporting, retaining and growing over $3M of annual recurring revenue spanning 33 accounts
• Engage accounts to review business performance, ensure adoption, and marketing maturity advancement
• 2019 Performance: 185% quota achieved, 108% retention, 88% upsell/cross sell

• Led recruiting, training, and coaching for customer success team, providing guidance on strategic initiatives
• Created activity targets and define goals/processes for team members to maximize efficiency
• Actively identified churn indicators for customers; 38% retention rate (MRR) for customers who requested to cancel in 2018
• Implemented in-app NPS survey to identify customer satisfaction; proactively reach out to customers based on feedback
• Created Onboarding process, email campaigns and supplementary documentation to assist in customer journey
• Collaborated with Sales to identify customer fit, and Support/Operations Team to consistently provide coverage of customers

Greater Denver Area

• Q1/Q2 2017 125% of Quota for Expansion through thorough customized value centric demonstrations and recognizing expansion indicators i.e. client gaining positive revenue growth within the last year
• Decreased Annual Recurring Revenue Churn by 11%
• Implemented processes such as in-app messages for tutorials to improve customer experience, and adoption of recommended best practices within and outside of the SearchSpring platform retention
• Built relationships with, nurtured and assisted in the growth of 325 accounts

Greater Denver Area

• Generated all outbound sales opportunities through LinkedIn and Yesware, nurtured inbound leads and demo requests
• Increased sales meeting volume by 166%
• Implemented extensions and add-ons including Salesloft, FastCall, Twilio, Connect&Sell, Yesware, Zoominfo and Data.com in Salesforce.com platform
• Created Lead Generation and list building processes from the ground up
• 100% Increase in Salesforce.com Lead list with a focus on VP and above titles only

San Francisco Bay Area

• Company’s Top Performer - Q4 2014, Q1 and Q2 2015
• Call, email and qualify all inbound leads within designated territory to develop high quality opportunities for Sales Directors
• Manage and create leads within Salesforce.com for prospecting using Linkedin and Insideview
• Engage with technical prospects on their organization’s data strategy to identify best fits
• Create reports and dashboards from lead list to identify top prospects, support team, and Sales Directors