Donald Grant Email & Phone Number

British Columbia, Canada

Proudly representing over seven hundred 9-1-1 Operators, IT, and support professionals at E-Comm 9-1-1

Vancouver, British Columbia, Canada

• Experienced in professional primary dispatch communications involving multiple large-scale events. Examples include multiple alarm fires, aggressive wildland fires, hazardous material events, and maritime incidences. • Demonstrated commitment to constant improvement, active listening, and in-depth comprehension of Fire Dispatch policies, back up procedures, and geography in more than 17 fire districts from Pemberton to Delta.• Responded to calls to service in a quick, calm and efficient fashion adhering to NFPA standards under sometimes stressful conditions by prioritizing tasks, using teamwork, and multitasking at both E-Comm’s Primary and Back Up centers. • Represented E-Comm at the Association of Public Safety Communication’s Officials Conference (APCO) in Vancouver.

Vancouver, British Columbia, Canada

• Responsible for the care and supervision of clients with complex mental and physical disabilities. • Regularly administered medication as prescribed by a physician, assisted with daily care and managed violent and volatile psychological crises in a professional and compassionate way. • Recorded and reported on client health, behaviour, nutritional status, and activities allowing analysis of client progress and status over time. • Trained in and was familiar with various Non-Violent Crisis Resolution techniques, Basic Sign Language, dealing with client behavioral emergencies and helping clients interact with the community.

West Vancouver, Bc

• Responsible for instruction and the administration of: Red Cross Swim Lessons, West Vancouver Swim Lesson Programs, and Lifesaving Society Courses.• Represents the West Vancouver District to tourists and patrons with premium customer service.• Awarded “Junior Beach Lifeguard of the Year” on Dundrave and Ambleside Beach.

North And West Vancouver

• Managed a staff of 8 and the highest non-commissioned rank obtainable within the organization. • Self-directed and responsible to superiors to organize and develop training, events, and policies.• Represented and Promoted the Cadet Movement through public speaking and networking.• Awarded ANAVET Medal of Merit, Legion Medal of Excellence, Navy League Medal of Excellence, Lord Strathcona Medal, and Service Medal as well as the David Badger Memorial Scholarship.