Doha Jaber Email & Phone Number

United Arab Emirates

- Managing POS onboarding end to end considering compliance and TDRA guideline.- Review and ensure proper implementation of the operational day‐to‐day business rules, processes and procedures for all Sales channels.- Monitoring agents’ adherence and perofrmance using Cisco monitoring systems to ensure that all individual targets and KPIs (key Performance Indicators) are consistently met or exceeded.- Training the team in the systems used: BSCS, Seibel and GIS, etc.- Conduct operational tests and ensure procedures are properly clearly communicated, carried out and evaluated.- Contribute in all projects and products launches related to consumer segments in retail by attending prelaunch service meetings and making sure that the sales requirements are captured.- Develop and drive tests to Identify Post Deployment Defects, Implement mitigation Solution, Sales Processes enhancement and create defect Solution CR’s.- Responsible to Track and analyze various reports such as partner issues, operational failures, etc.- Providing weekly/monthly KPI-performance reports.- Problem escalation via Help Desk Ticketing system.Study and analyze end‐to‐end sales transactions, evaluate lack areas and recommend store operation enhancements for the purpose of improving customer experience.- Contribute and assist the channel operations manager on Adhoc projects/ Change Requests/ Work Instruction reviews and amendments ensuring that sales requirements are captured prior to deployment preventing and minimizing post launch defects, where defects are found – solutions developed and implemented by role holder.

Dubai Media City, Dubai, United Arab Emirates

As a Sales Help Desk Representitive, I provided comprehensive support for indirect, direct sales channels, and retail, handling inquiries about new products, services, and promotions. Responsibilities included:- Managing trouble tickets and mails related to direct, indirect sales channels and retail which are assigned from different channels. investigating issues, and delivering root cause analysis and resolutions.- Initiate new requests for potential dealers to the concerned account managers.- Attending dealer inquiries promptly via email/calls regarding Du products, services etc.. and providing swift resolution.- Creating a friendly environment with other departments to increase efficiency.- Follow up with channels that resolutions to queries and issues are successfully implemented- Following up with channels to ensure successful implementation of query resolutions and issue resolutions.- Proactively communicating issues and pertinent knowledge within the organization.- Escalating dealer issues to facilitate swift resolution.

United Arab Emirates

Cairo - Egypt

* Coordinating with various clients for the completion of licensing & registration procedures.* Liaise with appropriate divisions and departments and provide required information as may be required by customs towards customer transactions.* Responsible for ensuring that the highest standards of administrative processes & corporate governance are both promoted and maintained, so that the business operates efficiently & in accordance with all statutory and legal provisions.