Have a certificate in english translation at Middle East Agency.CUSTOMER SUPPORT EXECUTIVE : DUBIZZLE ( Currently )• Assisting customers with product configuration, error messages & other common issues• Transferring the customer to appropriate department if needed• Delivered outstanding results under tight deadlines while maintaining a high level of professionalismand attention to detail.• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, andcomplaints.• Collaborated with team members on continuous improvement initiatives, contributing to the overallsuccess and growth of the customer support department.• Managed high-stress situations effectively while maintaining a calm demeanor and providingempathetic support to customers facing challenges or frustration.• Followed up with customers about resolved issues to maintain high standards of customer service. • Developed and updated databases to handle customer data.1/2019 – 30/08/2021 SOCIAL MEDIA SPECIALIST JUMIA• Handling the escalated tickets to the concerned departments concerning customers' issues• Managed social media accounts, ensuring timely responses to comments, messages, and reviews forenhanced customer service.• Assist the marketing team in developing content for advertising campaigns• Reviewing and updating complaints and desired offers reports when needed by the marketing team tomaintain the company's strategies• Running and raising reports to the upper management to maintain the SM team performance• Collaborate with teams to ensure brand alignment of social media efforts with overall marketing andcommunication strategies• Work closely within the marketing team to brainstorm ideas and craft beautifully worded content thatis insightful, engaging and impactful• Identify customers’ needs and recommend new content to address gaps in the company & currentcontent• Enhanced customer engagement with the creation of relevant and shareable content across various