Doha Mohamed Email & Phone Number

Dubai, United Arab Emirates

• Conducted client consultations to assess their property needs and preferences, coupled with comprehensive market research to provide expert advice.• Created and maintained detailed property listings, organized viewings for potential buyers or renters, and negotiated terms ensuring compliance with legal standards.• Prepared and reviewed essential documentation for transactions and developed marketing strategies to promote properties.• Built and sustained relationships with clients, industry professionals, and stakeholders, enhancing networking and operational success.

Sharm El Sheikh, South Sinai, Egypt

• Led Reservation and Tour Operator departments for diverse markets, managing operations, policy updates, and service promotions.• Oversaw staff training and operations to meet occupancy goals and adapt to seasonal trends.• Coordinated with partners to manage bookings, adjust pricing, and offer alternative accommodations.• Strengthened interdepartmental collaborations and contributed to strategic planning in regular management meetings.

Sharm El Sheikh, South Sinai, Egypt

• Managed the HURGHADA and MARSA ALAM reservation department, overseeing daily booking calculations with updated rates and maintaining comprehensive awareness of high season andclosure schedules.• Monitored incoming communications from hotels and other departments, providing technical support to the reservation team and managing both VIP and special requests.• Coordinated closely with the pricing department to update and track Special Promotional Offers (SPO) from hotels, ensuring alignment with contractual policies and procedures.• Collaborated with the reservation manager to streamline workflow and resolve tourist complaints, enhancing customer satisfaction and operational efficiency.

Sharm El Sheikh, South Sinai, Egypt

• Managed daily operations including calculating new bookings for various destinations with updated rates and handling amendments,cancellations, and special requests from tour operators.• Coordinated communication with hotels to relay new bookings, manage stop sales updates in the system, and follow up on pending reservations.• Liaised regularly with hotel reservation departments, ensuring seamless integration of the daily final arrival rooming list and addressing any discrepancies.• Compiled and sent daily operational reports to the Assistant Reservation Manager, maintaining effective oversight and coordination of department activities.

Sharm El Sheikh, South Sinai, Egypt

• Facilitated recruitment and hiring processes, developed and implemented training programs, and maintained confidential personnel records.• Conducted performance evaluations, provided feedback to both employees and management, and administered employee benefits while ensuring compliance with regulations.• Addressed and resolved employee conflicts and concerns, advocating for initiatives aimed at enhancing employee engagement and satisfaction.• Provided career development guidance and support, assisted with payroll processing, and stayed informed on industry trends and labor law changes.

Hurghada, Al Bahr Al Ahmar, Egypt

• Professionally answered calls within set timeframes, using established scripts and standards, and promptly routed them to their destinations while handling guest concerns and complaints efficiently.• Maintained a warm and professional demeanor in all guest interactions, using appropriate greetings and managing emergency situations by knowing essential public service contacts for fire, police, and medical emergencies.• Ensured all telephone equipment was operational and served as the central communication point during emergencies, coordinating with security, engineering, and maintenance as needed.• Supported front office operations by taking guest requests, room service orders, advising on promotions, and ensuring updated information for guest arrivals and departures, contributing to teamwork and maintaining effective guest relations.

Alexandria, Egypt

responsible for supporting various HR functions to ensure the efficient operation of the organization's human resources department " recruitment, employee relations, training and development, performance management, and HR administration".