Administrational duties .Invoice capturing- dailyBank Reconciliation – monthlyCreditors reconciliationPreparation of requested refundsRecommendation of Bad DebtsFacilitate debi-check payment plans.Processing of cash , debit and credit card payments.Assist with ad-hoc administration as and when requiredProcess Journals , prepare adjustments for credit notes.Meeting monthly collection targets and reduce portfolio risk.Phone account related key contact individuals to facilitate payment .Allocate Proof of payment(s) & Management of Unallocated Payments Account .Handle account payer’s complaints provide appropriate solutions and alternatives.Phone debtors to follow up on outstanding payments and broken arrangements.Escalation and assistance of account related queries. (Billings/Payments/Statements).Build sustainable relationships and trust with all divisions including but not limited to account payers through open and interactive communication.Ensure all debit orders returned unpaid from the bank are dealt with immediately, account payers must be contacted and payment arrangements must be madeCommunicate with internal departments as required to maintain an accurate position on student’s accounts.

Cashier Administrational duties .Provide Support and client feedback for student account enquiries.Management of cash , debit and credit card payments.Bank Reconciliation – daily and monthly.Answer any finance related calls and or e-mails.Allocation of payments from bank statement on tuition fees– daily basisReconcile payments for outstanding debtors (100%) Responsible for management of cancellations and refunds .Reconcile and Facilitate the age analysis. Drive Collections on request from H/O.Management of Unallocated Payments Account .Process Journals , prepare adjustments for credit notes.Facilitate smooth running of student access cards ( monthly security and finance tool)Phone debtors to follow up on outstanding payments and broken arrangements.Phone account related key contact individuals to facilitate payment .

Administration.Ensure that schedules are kept updated and the quality of copies are monitored.Ensure goldmine interest cards are always captured on the CRM system on a daily basis Capturing interest card collected and schools Updated goldmine enters and filters and ongoing basis Assist schools marketers set up open days and career fairs Complete ad tracking on a weekly basis Submit reports when required Assist with general faxing , filling and photocopying Complete adjustments ensure copies are kept in adjustment file Assist in reception desk when required Conduct telephone feedback when required Record perspective student details from each enquiry on CRM system Assist in general admin duties Ensure input of student data is accurate and correct Cross check information captured on ICAS and CRM Register students on ICAS and send to accounts to be invoiced.

Open day liaison.Conduct Campus Tours.Customer service RepresentativeCall Target daily, weekly and monthly calls.Call prospective clients from lead cards.Flyer Distribution on a daily basis.Consulting on a sales basisLiaison with consultants Updating customer’s personal details databases. Recording of daily , weekly and monthly sales in SQLCall center agent , operator and representativeAttend Rocking future exhibit as sales marketing pitch .Helping out the sales administrator with her daily duties.Turning lead cars into appointments then furthermore appointments into sales.

AdministrationHandling switchboard.Getting student contracts ready for invoicing. Scanning and faxing customer information.Capturing customer’s/students personal information on ICAS Updating customer’s personal details databases.Record keeping of incoming and outgoing capital.Answering incoming calls.Calling customers to confirm with customer applications and personal information. Processing Information and student contracts and ensuring that all the relevant documentationare in order Helping out at Reception : managing the switchboard .Responding upon customers request for invoices , quotations .