Doina Mihaela Grigoras Email & Phone Number

Bucharest, Bucharest, Ro

Bucharest, Romania

Product Manager – www.asengana.com - Writing and product management platform for authors- Coordinate cross-functional local and remote agile delivery teams of +4 members (product owners, UX/UI designers, and front / back-end developers) in an Agile environment.- Product management using DABL – Discovery, Alpha, Beta, and Liveo drive product roadmap execution into features and product deliveryo gather customer feedback regarding existing and planned features- Marketing tasks: content management and set-up launch strategy.- Business development tasks: research into development of country business units and scaling from online platform to hybrid publishing entity.Consultancy – Business Development - strategy, management, sales and operations.Projects currently managed are:- A travel agency specialized on personalized exotic tours - management coaching, product management, finance & business intelligence- OTA (Online Travel Agency) - set up operations & working infrastructure, management coaching, establish procedures- Two chocolatier franchises & a gourmet shop - product management, copywriting , acting as sales executive – corporate and events, management coaching, sales strategy- A high-end custom-made Italian furniture manufacturer: establishing a comprehensive communication strategy, devising the implementation plan

Bucharest, Romania

- Set up all processes, elements and procedures in order to develop and improve the sales for Greece. Team of three people and I coordinated with all other departments involved.- From March until the end of May I was delegated in the office in Prague in order to implement the business model of the company: setting up all procedures related to the back office system and B2B and B2C sales platforms, training employees, check and comply with the legal requirements, managing a launch event, managing the relationships with the suppliers and partners

Bucharest, Romania

- Control and direct the daily operations and their alignment with the set objectives, follow-up on the strategic plans of the company, coordinating a team of more than 15 managers and +150 employees, managing a +75 million euros budget and protecting the business interests of the largest tour operator in Romania.- Management of financial operations for local and newly set-up office in Spain, Tenerife- Launch of a new B2C travel booking platform and other IT developments- Contract review and negotiations- Coordinate execution of policies and procedures to ensure that the company would be compliant with the new legislation in the field of tourism to be approved- Recruitment and training- Maintenance and development of positive relationships with B2B clients, suppliers and officials- Product management and improving the product communication- Conflict mediation- Encouraging a culture of communication and collaboration.

Bucharest, Romania

- Achieved goals: building and consolidating a strong 1200+ travel agencies retail network and maintaining a +90% occupancy rate- Careful product management (from hotel review and selection to structuring the website and catalog production)- Personalized B2B sales and marketing strategy (devise strategies and foster business relationships in order to create and close sales opportunities, as well as develop and manage already existing partnerships; contract management; motivational and post-sales strategy development - monitoring the effectiveness of our actions against agreed KPIs and providing regular reports on results and progress; organize over 50 specialized trainings all over the country; sales support & conflict management)- Efficient coordination of all departments, budgeting, and reporting- Coordination of public relations and brand awareness activities/events (social media campaigns, fairs attendance, promotional events), crisis management.

Bucharest, Romania

- Overseen the running of the business for a six months project and developed a fast-growth strategy to exceed the set targets by 40%.- Led, trained, motivated and coordinated a 5-member team, reorganized procedures, managed and followed-up on the supplier contracts/agreements, dealt with complaints, elaborated and supervised the online marketing strategies.- As a special project, for three months I organized and coordinated two-weeks recurring 200+ groups travelling to Bulgaria.

Bucharest, Romania

- Leadership of a team that managed a 1200+ B2B client portfolio, concentrating both on coordinating operational activities and streamlining retailers’ communication.- Because the office was the outgoing unit a multinational tour operator, the strategies were concentrated on B2B sales and marketing, ranging from improving customer support to managing marketing campaigns, participation in national travel and tourism fairs, promotional events, road shows.

Bucharest, Romania

- Event planning - corporate regional meetings and incentive trips in different countries around Europe- Organization and supervision of logistics for official visits in Romania of the President and Prime Minister of the Republic of Turkey (October 2007 and March 2008)

Bucharest, Romania

Teaching remains one of my favorite jobs. I will always consider mentoring and training a great responsibility and challenge since people rely on you to provide them with information and tools in order to better face and adapt to the professional world. Techniques of Tourism Operations Seminars 10/2007 – 01/2008Organizational Culture Seminars and Management Seminars 03/2008 – 06/2008

Bucharest, Romania

- Management team of 4 to 8 consultants and worked on developing the leisure products. - Re-engineering process centered on customer support led to a 30% increase in department sales and an 87% client retention rate. - Product development run from sourcing, negotiating and contracting with old and new suppliers, pricing and marketing all services to planning, supervising and strategically analyzing the sales.- Screening interviews and direct recruitment process- Define the operational structure and internal procedures of the department- Train travel agents in selling and communication techniques and customer relationship management, performance feedback.- Account manager for top executives in some of the corporate client companies we had.

Bucharest, Romania

- Product management (planning and rolling out travel packages and customized trips for individuals, small and large groups; creating deluxe, exotic, wedding / honeymoons packages) and direct sales (leisure packages for individual and corporate clients; individual and group hotel reservations; acting tour leader - supervise large groups for European destinations).- Assist with the organization of big corporate events, since they required careful planning.

B.Ec., Domestic And International Tourism Economics, Valedictorian

Final paper on “Human Resources Management and Applicability to the Travel and Tourism Industry”

Law