Troubleshooting software, hardware, printer, Switches, PABX, HIKVISION NVR, and network issues.Network support, maintaining, LAN, WIFI, switches, Access port, VOIP, Cisco Meraki Firewall, Google Admin Console, Miebooks(ITSI), CCTV configurations, server, Adopting Access Points.Windows server, assigning and managing shared drive on windows server 2016 andrestating physical servers when it is down.Active directory, creation of new user accounts, creating /disabling AD user accounts,resetting user AD passwords, user resignations and disabling of all IT relatedaccounts.Exchange, creating / deleting email addresses, resetting user email Passwords,managing of mailboxes and setup, user archiving mailboxes, bounce backs andconnectivity issues, creation of scan to email accounts, creation of outlook emailaccounts.Working on Jira to resolve daily tickets, Logging and attending to all IT support.Laptops and Desktop setup.CCTV cameras, to make sure cameras are recording and on the network.Installing and troubleshooting office 365, creating of new user accounts, creating/disabling AD user accounts, resetting user AD passwords, user resignations anddisabling of all IT related accounts.Support server printers, adding printers using TCP/IP address, replacing toners andwaste bins, printer support on Ricoh and Hp units within group.Driver installation, pin code setup and mailbox setup.Mobile device support, device support such as iPad, iPhone, Android phones.Maintaining smart projectors and smart boards.Configuration and ensuring that all the necessary applications are installed andrunning.Bit locker, ensuring that all information is locked.Remote, connectivity, any desk, Teams, TeamViewer remote connections, connectivityissues linked to internet connections at all sites, arranging and setting up VPN remoteaccess and WIFI.OBJECTIVEEXPERIENCE

Troubleshooting software, hardware, printer and network issues. Network support, maintaining, LAN, WIFI, switches, Access port, server. Windows server, assigning and managing shared drive on windows server 2016 and restating physical servers when it is down. Active directory, creation of new user accounts, creating /disabling AD user accounts, resetting user AD passwords, user resignations and disabling of all IT related accounts. Exchange, creating / deleting email addresses, resetting user email Passwords, managing of mailboxes and setup, user archiving mailboxes, bounce backs and connectivity issues, creation of scan to email accounts, creation of outlook email accounts. Working on Jira to resolve daily tickets, Logging and attending to all IT support.  Laptops and Desktop setup. CCTV cameras, to make sure cameras are recording and on the network. Installing and troubleshooting office 365, creating of new user accounts, creating /disabling AD user accounts, resetting user AD passwords, user resignations and disabling of all IT related accounts. Support server printers, adding printers using TCP/IP address, replacing toners and waste bins, printer support on Ricoh and Hp units within group. Driver installation, pin code setup and mailbox setup. Mobile device support, device support such as iPad, iPhone, Android phones.  Maintaining smart projectors and smart boards. Configuration and ensuring that all the necessary applications are installed and running. Bit locker, ensuring that all information is locked. Remote, connectivity, any desk, Teams, TeamViewer remote connections, connectivity issues linked to internet connections at all sites, arranging and setting up VPN remote access and WIFI.

Logging and attending to all IT support, including desktop, headset and network support. After - hour and emergency IT support. Setting up new user workstation, including login details. Attending to all monthly email backups and verify backup integrity. Problem solving and crisis management in relation to IT infrastructure and telecoms. Creating user for Microsoft 365,set up VPN on windows. Remote IT support Onsite. Support WiFi and LAN. Installation of screens. Windows deployment. Setting up hardware and installing.

Configuration of ADSL Routers. Configure software. Provide technical support. Troubleshoot different computer issues. Internal support. Windows deployment. Setting up hardware and installing. Maintain and repairing IT equipment. Installing, configuration, maintaining and troubleshooting of client servers.