Dolfi Dume Email & Phone Number

Martinsburg, Wv, Us

Quantico, Virginia, United States

• Through promotion, advise the Watch Officer for identification of potential issues while providing guidance on milestones, action plans, and ongoing implementation of security measures. Troubleshoot with command leadership on how to properly implement cross-domain security measures and network hardening techniques as a continuous effort to maintain a high level of enterprise security.• Act as the single point of contact for high-level projects that involve the participation of internal system administrators and subject matter experts. Conduct annual Continuity of Operations training to highlight possible avenues of reinforcing effective reporting and separation of duties.• Utilize Tanium to identify vulnerable endpoints against cybersecurity attacks and gather endpoint forensics for viewing computer logs/artifacts. Monitor, document, and evaluate the health of network nodes throughout the Marine Corps Enterprise Network to maintain high availability across multiple time zones and countries.• Received recognition and letter of appreciation for prompt and outstanding completion of a special project.

Quantico, Virginia, United States

• Solved network VPN, Active Directory, and Microsoft platform issues (hardware such as Dell, Lenovo, HP, etc.) utilizing various diagnostic tools. Completed approximately 800 unique tickets per month.• Updated, completed, and recorded customer problems into the Remedy Trouble Ticketing System with consistent journal entries of activities and resolutions. Worked with subject matter experts to resolve large-scale issues affecting the enterprise such as invalidated accounts and out-of-date system patching.

Washington, District Of Columbia, United States

• Configured hardware refreshes for both laptop and desktop devices past their designated lifecycle. Utilized Remedy Request System to resolve, transfer, and update all work orders and incidents.• Documented all customer queries about the status of tickets relating to computer hardware, software, network, and systems processes. Assisted in troubleshooting various laptop and desktop issues ranging from driver misconfigurations to reimaging devices and software installation.

Fort Carson, Colorado, United States

• Served as Team Leader through combat-focused operations and training in Afghanistan and Colorado.• Facilitated consistent training and team-building exercises toward focus, physical and mental strength, communication, and small-team tactics. Provided support in collaboration with foreign national security forces for high-level military officials.