Service Transition Manager responsible for managing the seamless transition of new or modified services from development to operational status, ensuring alignment between development and operations teams. This role involves developing comprehensive transition plans, identifying risks, improving processes, and ensuring quality assurance while effectively communicating with stakeholders and facilitating training for operational teams. Strong leadership, project management skills, technical expertise, and the ability to negotiate and resolve conflicts are essential for driving successful transitions and delivering value to the organisation while minimising disruptions. Overall, the role plays a pivotal role in navigating the complexities of IT service delivery. Driving digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services helping clients harness the power of technology to solve complex challenges and improve experiences.

Strategical Lead of Basa Rochdale Basa is voluntary organisation which continuously focusses on the provision of social, recreationaland education activities within the community for people with shared values. Basa helps bridge the community cohesion and tackle social exclusion through the power of sports.

PRINCE2 Registered PractitionerNAFN Data & Intelligence Services.NAFN Data and Intelligence Services is the largest shared service in the UK providing data, intelligence, and best practice services to support verification, fraud investigations and debt recovery by local government and other agencies. Membership is open to both public and private sector organisations and there are in excess of 10,000 registered users. As a Senior Project Manager includes delivering multiple complex national projects from initiation to development and implementation, leading on a compilation of technical and operational specifications for new ICT enhancements, and as part of my role within the Leadership Team jointly responsible for contributing towards the achievement of strategic and operational targets and overall business aims.

Lead Systems & Network Engineer for the National Anti-Fraud Network (NAFN).Support and maintenance of the live technical environment and associated operational activities including day-to-day management of the ICT Systems, Networks and Microsoft platforms.

2nd & 3rd Line Server support delivering best practice technical methodologies and service delivery frameworks. Providing expertise knowledge supporting design and implementation, projects, administrations and maintenance of the Council's Infrastructure.

2nd level Epos Support; Hardware/Software support to 800+ Woolworths stores, developers, field engineers, colleagues and other key areas of the business (RISK, Finance, project and development teams

Helpdesk SupportWorking in a front-line role in a busy helpdesk environment. Support over 800+ stores.