Management & Administration of Internet Banking application - Retail BankingManagement & Administration of Internet Banking application - Corporate Banking

> Management & Administration of Mobile Financial Services (UCash)> Implement New Service for Mobile Financial Services (UCash)> Customized Existing Service for Mobile Financial Services (UCash) as per Business requirements> Customized Application Parameter of Mobile Financial Services (UCash) to comply Bangladesh Bank Circular/Guideline> Implement vendor provided program fix to UAT & LIVE Environment for UCash> Application Administration of Credit Card Management System (CardPro)> Implement VISA Quarterly Business Enhancement> Coordinate with VISA regarding Edit Package Software (Process Transaction Files) related issue> Coordinate with Silverlake (Malaysia) for Credit Card Management Software related issue> Implement Silverlake provided program fix to UAT & LIVE Environment for CardPro> Application Administration of ATM switching system

> Application Administration of Mobile Financial Services (UCash)> Implement various service of Mobile Financial Services (UCash)> Implement vendor provided program fix to UAT & LIVE Environment for UCash> Application Administration of Credit Card Management System (CardPro)> Implement VISA Quarterly Business Enhancement> Coordinate with VISA regarding Edit Package Software (Process Transaction Files) related issue> Coordinate with Silverlake (Malaysia) for Credit Card Management Software related issue> Implement Silverlake provided program fix to UAT & LIVE Environment for CardPro> Perform End of Day process for CardPro & End of Month Process for Mobile Financial Services> Application Administration of ATM switching system> Generate Master Key to add new ATM with Switch

> Application Administration of ATM Switching System> Implementation Team Member of Debit Card Switching Software (Tranzware, Compass Plus, Russia)> Implementation Team Member of VISA End Point Migration> Implementation Team Member of cEAS (Centralised Extended Access Server) to DEX (Direct Exchange) Migration> Implementation Team Member of HSM (Hardware Security Module) Migration (From 8000 to 9000)> Monitoring services of Debit Card, Credit Card & MasterCard for smooth operation> Monitoring services of Debit Card, Credit Card & MasterCard for smooth operation> Perform daily Database backup of Switch, CMS & ATM Gateway> Perform daily backup of E-Journal, CardPro Reports, VISA Incoming Reports, VISA Outgoing Reports, CS Logs, Debit Card Chargeback Files & Reports and CardPro Monitoring Log> Monitoring Credit Card, Master Card, ATM & POS transactions> Monitor system logs and activity on all servers and devices

> Perform UAT of Debit Card Management System, ATM Gateway, ATM Switch Admin, ATM Client, ATM Admin and ATM iMonitor> Maintain operation after UAT and go Live> Arrange and provide training for Branch People on Debit Card Management System & ATM Replenishment and FLM issues > Prepared RFP for SMS Banking System with Mobile Banking Solution> Monitoring & Troubleshooting of different services of ATM Switching System, ATM Gateway> New ATM Installation, Troubleshooting and maintenance of ATM Hardware & Software> Debit Card & Credit Card Dispute Resolution for On-Us ATM & Off-Us ATM> Monitoring & Troubleshooting of ATM Links> Provide effective and timely resolution of customer enquiries> ATM Debit Card PIN production> Coordinate with Branch for ATM data upload & download issue> Handling different types of problems which are related to Debit card PIN production> Maintain proper storage & archiving of Debit Card Application form to future reference> Periodic follow up on all issues related to debit card

> Successfully Implemented SMS Banking Solution for various Banks and Solution of SMS based market data collection for Pharmaceuticals> Successfully Implemented Call Center Solution & Configure hardware and software for CTI Products> Provided pre-sales Technical support and post-implementation Technical support> Perform system testing for quality assurance and process the shipment of software and hardware to meet purchase order specifications> Install & maintain an orderly workflow. Coordination with clients for confirmation of installation date, destination, necessary tools etc.> Efficiently install software products and train up end-users on the essential operations and functions of the products> Establish new accounts on the network, maintaining, monitoring & troubleshooting> Deploy & Implementation of New Products

> Collect requirements from client for develop new product> Define and analyze problems to prepare effective computer-oriented solutions> Design new systems, develop new forms, reports and screens> Develop test data for test & debug programs> Prepare documents for all procedures utilized by programs for further evaluation or modification> Develop multi-purpose programs to facilitate interface with a computer> Prepare installation manual and maintain compilers for programming and other software packages & database system> Monitor system performance after implementing new products> Hands on Training to the end users describing functions of the products, prepare documents and evaluate software