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Contact: 513.604.9045, BobDoll.Doll@gmail.comAn effective Senior Industry Consultant, Business Analyst and Project Manager with over 17 years’ IT consulting experience in insurance and banking industry programs, and 12 years in senior management and project management. Combines business management, operations, architectural system and process design, and project management capability with comprehensive technical expertise that includes scrum mastering, gap analysis, design, creation and implementation of Customer Communication Management (CCM) systems (Document/Form Composition systems) for leading companies. Practiced and knowledgeable change management consultant with experience in a wide variety of 3rd party document composition and document management systems including Expression, Oracle IStream, Calligo, GMC, Thunderhead and Cincom Eloquence, iD Workstation, iD Text, Document Composition.Systems Facilitator in delivering strategic improvement programs that produce significant value.Specialties: • Gap Analysis• Customer Communications Management (CCM) Systems • Document Management, Archive, Portal & Intake Systems• Document, Form Library & Template Design & Development• Application Integration & System Design• Claims, Customer Service, Policy, Care Management, Enrollment & Billing• Process & Workflow Improvement • Expression, Oracle IStream, Calligo, GMC, Thunderhead and Cincom Eloquence, iD Workstation, iD Text, Document Composition• Mail Room Equipment Integration, Printing & E-Delivery• Implementation Project Management• Insurance Businesses: Health, Life, Property & Casualty, Workers’ Comp• Banking & Governmental: Family Services & Child Support, Workers’ Comp, Pension Funds Consulting Strategic Planning Project Management Needs AssessmentConversion & Migration Vendor Selection Value Proposition AnalysisEducation & Training Implementation Planning Team LeadershipProject Feasibility & Scope Assessment
Doll Solutions Group
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President And Principal ConsultantDoll Solutions GroupCincinnati, Oh, Us
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President & Principal ConsultantDoll Solutions Group 2014 - PresentCincinnati, Ohio AreaContact: 513.604.9045, BobDoll.Doll@gmail.comThe Doll Solutions Group is a professional business and IT consultancy, specializing in insurance, banking, government and the acquisition and implementation of Customer Communications Management (CCM) systems including Cincom Eloquence, iD WorkStation, Calligo, Oracle IStream & Text. The consultancy provides high quality technical and analytical services, backed by extensive knowledge and experience. The consultancy is in insurance companies, including health care, life & disability, dental & vision, property & casualty, workers’ compensation, and life as well as banking and governmental agencies, including family services, child support and pension funds.Customer Communication Management Systems (CCM) Expertise Includes:• Document template library design & development• End user interactive document creation process and workflow• Batch and triggered document processing• Application/system integration and design• Data integration• Delivery including print, email, fax, messaging, portal, archive, etc.• Mailroom equipment integrationDocument experience includes claims, customer service, contracts (health, life & disability, dental & vision), care management, policy and billing/statement documents and communications, certificates.To help clients succeed with technology and achieve a competitive advantage we facilitate results such as:• Reduction in operating costs with a significant return on investment, creating more efficient operations• Improved customer experience, satisfaction and retention through personalized, compelling and timely communication• Significant reduction in compliance risk• Increased revenues due to customer acquisition and growthHeadquartered in Cincinnati, Ohio, the Doll Solutions Group provides business consulting services nationally and internationally.
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Senior Industry ConsultantCincom Systems 1997 - 2014Cincinnati, Ohio AreaCincom Systems Document Solutions Group provided insurance companies, banking and governmental agencies with document composition, management and archive software systems including Cincom Eloquence, iD WorkStation, Calligo, Oracle IStream & Text. The division emphasis was on developing and licensing software, which is a services oriented architecture (SOA), and is XML and messaging based. • Customer needs analysis, overall system design• Integration with claims, customer service, policy, enrollment, medical management, care management, Medicare, Medicaid and billing application software• Integration with intake, archival and portal document management systems• Document and template design and authoring, including end user interactive requirements• Sales presentations and proposal development• Project management, installation and implementation• Training and education • Customer product use audits with improvement recommendations -
Part Owner And Vice President Of MarketingPioneer Systems (Unisys Acquired) 1992 - 1997Pioneer Systems, acquired by Unisys Corporation, was a startup relational database software development company.• Successfully launched and grew company to significant scale by building image and presence in the market, sourcing funds, creating partnerships and developing business • Created successful marketing plans, campaigns, major press coverage, new product launches and branding on limited budgets with highly creative guerilla tactics• Developed business through partnerships and enterprise customer acquisition• Developed and managed staff and teams• Fiscal planning and responsibility
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Program & Division ManagerAttachmate Corporation 1985 - 1992Attachmate (previously ICC, then DCA) was a startup communications software development company. • Directed the business development and customer support activities for the U.S, federal government, Asian/pacific and Japanese markets -
Senior District Marketing StaffUnisys Corporation 1981 - 1985Unisys was a leading computer systems company at this time.• Providing technical support in hardware/software systems• Initiating district-wide sales and technical training programs for distributor and manufacturing software applications• Accountable for training sales and marketing professionals
Bob Doll Skills
Bob Doll Education Details
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Marketing
Frequently Asked Questions about Bob Doll
What company does Bob Doll work for?
Bob Doll works for Doll Solutions Group
What is Bob Doll's role at the current company?
Bob Doll's current role is President and Principal Consultant.
What is Bob Doll's email address?
Bob Doll's email address is rb****@****ail.com
What schools did Bob Doll attend?
Bob Doll attended Xavier University, Xavier University - School Of Business Administration.
What skills is Bob Doll known for?
Bob Doll has skills like Enterprise Software, Professional Services, Saas, Software Industry, Cloud Computing, Account Management, Crm, Integration, Salesforce.com, Business Intelligence, Partner Management, Key Account Management.
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