Dolly Arora Email & Phone Number

Accomplished Data and Product Management Leader: With over 20 years of experience in implementing customer-centric and data-driven digital applications, I specialize in CRM, M&A, Data Privacy, Risk & Compliance, and Data Governance. I excel in delivering solutions that meet the needs of both internal stakeholders and external customers, driving compliance, efficiency, and strategic growth.Expertise: - Full Lifecycle Product Management: Skilled in ideation, strategic planning, design, requirement translation, product roadmap development, feature prioritization, user testing, product demonstrations, launches, Identity and Access Management (IAM), audits, issue resolution, incident management and post-production operational support.- Cross-Functional Communication: Effective collaboration across diverse teams, including senior leadership, engineering, marketing, legal, risk, compliance, and user experience, ensuring alignment with business goals.- Innovative & Customer-Focused: Known for innovative thinking, a solution-driven mindset, and data-centric decision-making.- Leadership style: Collaborative, motivating, empowering and adaptive Highlights of my 23 years at Wells Fargo:- Successfully led globally distributed teams in delivering over 30 products.- Directed a cross-functional team to develop digital and data applications for managing Data Subject Requests, ensuring CCPA compliance within a tight deadline. This included handling data collection, identity management, operational workflows, and data integration using a mix of in-house tools, vendor products, BPM & BI Tools, and technologies like SaaS, NoSQL, data lakes. Additionally, managed First Line of Defense activities to ensure compliance and risk mitigation.- Spearheaded the creation of a comprehensive data governance framework, including a centralized Master Data Management platform, a Data Quality Issue Management system, and a digital SOX control application to ensure data integrity, monitor quality, and provide metrics and KPIs.- Led a cross-functional team to manage data sourcing and processing during the Wells & Wachovia merger.- Developed and managed a CRM application to enhance cross-selling, manage accounts, generate an algorithm-driven opportunities pipeline, while tracking leads, referrals, events, and campaigns.Consistently recognized for building high-performing teams and delivering exceptional products.I thrive in fast-paced environments, delivering impactful results while continuously advancing my professional growth!

Listed skills include Leadership, Customer Experience, Functional Requirements, Metrics Reporting, and 46 others.