Dolly Jackson Email & Phone Number

United States

70 Commerce Center, Greenville Sc

Company Liaison between Hollander Sleep Product and our manufacturing, purchasing, and shipping department to ensure all areas are updated on new orders/changes to existing orders. Facilitates bi-weekly meetings to ensure timely shipment.. Import/exports all EDI documents. Setup/maintain new item(s) cross references and ship to tables.Organize and scan shipping documents into Hollander’s system. Maintain all of their shipping documentations. Create Specification sheets for all Consumer Division items. Maintaining accurate cost.

Greenville, South Carolina Area

Working with Companies and carriers to manage all incoming freight bills via EDI, email, fax, imaging to ensure timely payments for both. This would include International, Domestic, and Canadian shipments.• Working with clients and IT group to help setup business rules to process their invoices with the GL coding per their direction; create and automate customized reports to run monthly.• Update/correct invoices in the database per client’s directive.

Manage the day to day activities of the Customer Service Department inclusive of EDI, returns, warranty issues, program implementations and related policies for Confluence Watersports. Annual revenues of approximately $65 million and staff size responsibilities of 11 customer service reps. Received the "Vendor of the Year Award" from Canoe and Kayak Magazine and "Best Kayak Vendor to Do Business With" from SNEWS Magazine. Prior to taking the Customer Service Manager position, our company was recognized as the "Worse Kayak Company to Do Business With" by the same sources.Successfully installed two multi-queued ACD call systems which provided real time data to supervisors and service prompts to the customer service representatives.Maintained an average speed of answer of 16 seconds with less than a 1.45% abandon rateImplemented a credit/return program to provide visibility and tracking of history which pinpointed several problem areas not previously identifiedEstablished key metrics, departmental objectives, and statistical sales reports

Managed Vendor Compliance charge backs for all departments, improve process/procedures and consistently reduce charges each year. Create and maintain Shipping Instructions for all Key Accounts to be viewed by Distribution and Customer Service Departments. Acted as company liaison for all major accountsReduced non-compliance charges by over $500K for the two year period.Maintained a database system of Shipping Instructions accessed through the company's intranet for the Shipping Department and Customer Service for quick reference. Coordinated meetings with Sales, IT, Customer Service, Shipping, and Traffic teams to review EDI, shipping, bar coding, and carton labeling requirements.Handled all Customer Service responsibilities for all International accounts. (Annual Revenue $7 million)

Easley Sc

Responsible for the setup of new trading partners in the EDI translator (PROEDI) and to ensure accuracy of data being imported and exported. Work directly with customers and their compliance groups to ensure we are meeting their requirements.Company liaison for all major accounts: REI, Dick's Sporting Goods, LL Bean, EMS, West Marine, Bass Pro Sporting Goods, AAFES, Gander Mountain, Sports Authority, Costco, and Sam's WholesaleCoordinated meetings with Sales, IT, Customer Service, Shipping, and Traffic teams to review EDI, shipping, bar coding, and carton labeling requirements.Reviewed, reconciled, and negotiated reductions of charges for non-compliance.Initiated corrective actions and preventive processes to reduce future compliance charges.

Managed Vendor Compliance charge backs for all departments, improve process/procedures and consistently reduce charges each year. Create and maintain Shipping Instructions for all Key Accounts to be viewed by Distribution and Customer Service Departments. Acted as company liaison for all major accountsRealized more than $200,000 non-compliance savings in the first yearCreated a database system of Shipping Instructions accessed through the company's intranet for the Shipping Department and Customer Service for quick reference. Coordinated meetings with Sales, IT, Customer Service, Shipping, and Traffic teams to review EDI, shipping, bar coding, and carton labeling requirements.Reviewed, reconciled, and negotiated reductions of charges for non-compliance.Coordinated production and shipment of production from the manufacturing plant to the distribution center in Tennessee.EDI and Accounts Receivable Coordinator

Responsible for all incoming Purchase Orders (850), Planning Schedule (830), Inquiry (869), and Text Documents (864) and for all outgoing documents including Invoices (810), Advanced Ship Notices (856), and Functional Acknowledgements (997). Responsible for Accounts Receivable, Order Entry, Order Billing, and E.D.I. functions and month end closings.