Dolly Wright Email & Phone Number

London, Kentucky

Montgomery, Ohio

Sr Image Quality Specialist, Fujifilm Medical Systems 2014 - 2015Provide imaging support to zone sales and services teams as required to achieve revenue and customer satisfaction objectives.• Provided telephone and remote access, consultation and technical expertise to customers, field support specialists, sales and implementation teams• Pre-sales support and consultation for upgrades and new equipment• Achieved image quality sign-off early in product demonstrations.• Identified and closed image quality and product usage gaps for existing customers • Evaluated new products and features and report results to Image Quality management.• Provided imaging support for clinical trials, clinical partnerships and research projects• Readied products for the U.S. market through the development / modification of exposure menus and processing parameter sets for approval by Image Quality management.• Optimized image quality by collaborating with radiologists, veterinarians and physicists

Sr Clinical Consultant, Fujifilm Medical Systems 2012 - 2014• Provided high quality care and attention throughout the sales and service process for customer’s full satisfaction • Ensured customers satisfaction by properly managing customer expectations and driving improved product awareness and understanding • Independently accessed the customer on-site training and optimized product operation • Provided telephone and WEBEX clinical support to customers, sales, and service• Supported equipment demonstrations• Maintained documentation of support customer visits and consultation• Maintained effective communications and working relationships with all departments

Clinical Consultant, Fujifilm Medical Systems 2005 - 2012• Ensured customers satisfaction by properly managing customer expectations and driving improved product awareness and understanding • Independently accessed the customer on-site training and optimized product operation • Supported sales and field service • Supported equipment demonstrations• Maintained documentation of support customer visits and consultation

Cincinnati, Ohio Area

Sr Clinical Consultant, Fujifilm Medical Systems 2012 - 2014• Provided high quality care and attention throughout the sales and service process for customer’s full satisfaction • Ensured customers satisfaction by properly managing customer expectations and driving improved product awareness and understanding • Independently accessed the customer on-site training and optimized product operation • Provided telephone and WEBEX clinical support to customers, sales, and service• Supported equipment demonstrations• Maintained documentation of support customer visits and consultation• Maintained effective communications and working relationships with all departments