Dolores Collins Email & Phone Number

Greater San Diego Area

Greater San Diego Area

Greater San Diego Area

 Engaged customers by providing quality and consistent service involving loans for energy and water efficiency upgrades Followed up with financial and underwriting departments to determine information required to progress customer applications, reapplications, and contractor funding Monitor compliance issues for Contractors and Property Owners as well as provide tech support for ID verifications, e-signature, and contractor portals  Trained people on the process while answering questions about financing, processes, interest and eligibility, etc. with high customer satisfaction survey rankings

Greater San Diego Area

Provided administrative support to a high-volume call center to include maintenance and creation of client files and database managementFurther developed superb data entry and customer service efficiency with 2 minute breaks between calls with high customer satisfaction rankingsExecuted medical assistant duties: verified insurance benefits and tracked patient documentation efficiently and accuratelyProvided quality customer service in response to inquiries, documentation, and explanation of policies and procedures for services

San Diego, Ca

Offered technical, product and customer support with a one hour turnaround, decreasing product returns and cancellations due to satisfaction, growth and retentionPerformed administrative duties to include fielding and routing calls, managing appointments and providing efficient follow-up to increase sales and productivity

Solana Beach

Updated and maintained confidential patient files in addition to administrative dutiesProvided initial client support to increase downtime for busy business owners with high-volume

Northridge, Ca

Managed all company correspondence to provide efficient and accurate responseScheduled all meetings and accurately took minutes according to policy and procedureAssisted with conflict resolution and managed multiple top-executive schedules

Certificate, Business Analytics

Certificate, Human Resources Management And Services

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: • Honor Graduate • Psychology Researcher• Psychology Researcher - Designed and administered psychological.

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities