Dolores Gustad Email & Phone Number

Wheat Ridge, Colorado, United States

Working at SiteWise in a temp-to-hire administrative position.Taking emergency calls regarding exposed/damaged utilities and reporting to appropriate parties

United States

Entering data on DOS-based program (AS400) including Delivery Receipts, Pickups, Quotes, and RevenueUtilizing customer service skills to assist customers via telephone with tracing, scheduling pickups, quoting freight charges and providing final freight chargesUtilizing attention to detail to ensure accuracy of information entered into systemCommunicating with other terminals and partner/interline carriers for assistance with statusEntering data on proprietary software system (Truckmate) for assistance with pickups, deliveries, and status updatesPerforming all duties in office and remotely

Commerce City, Colorado, United States

Utilizing my customer service skills to assist clients and via telephone including but not limited to tracking shipments, scheduling pickups, downloading and sending proofs of delivery, directing phone calls to appropriate terminals or individualsUtilizing my data entry skills to enter manifests into systemUtilizing my organization skills to assist with mail distribution when neededAssisting with relief reception

Boulder, Co

Recording meeting minutes and distributing to appropriate individualsDepositing checks received into appropriate online accountsCreating and editing PDF documents in Adobe AcrobatAssisting with benefits enrollment/changes including Hospital Indemnity, Health Insurance, Life Insurance, Short- and Long-Term Disability for Open Enrollment and newly-hired employeesCreating COBRA documents to send to terminated employeesRetrieving resumes from ADP, ZIP Recruiter, Clearance Jobs, and Indeed to assist in filling open positionsSearching Indeed.com for qualified applicants and email requests to apply for open positionsMaintaining complex levels of electronic and physical filing systemsUtilizing Microsoft Office Suite for day-to-day tasks including Outlook, Word, and ExcelPrinting and sending AP checks and matching vouchers for complex filing systemScreening and directing incoming telephone callsSorting, scanning, and directing incoming mail to appropriate individuals/departmentsMaintaining a high level of confidentiality

Denver, Colorado

Utilizing my customer service skills to assist clients in person and via telephoneUtilizing proprietary software and hand-held scanning equipment to fulfill orders, research history of products, and create purchase ordersAssisting co-workers with picking products, packaging orders, and shipping orders using FedEx, UPS, and USPSWorking in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint, to schedule meetings, assist with monthly billing, and create/edit forms for color or black-and-white printingResearching transaction histories of various products for clientsAssisting supervision of between eight to twelve crew members to ensure that productivity is maintainedAssisting various divisions in the company to ensure productivity

Scheduling intake appointments. Meeting with new clients to help them fill out paperwork and let them know what to expect for the remainder of their probation. Utilizing my customer service skills to ensure clients have a satisfactory experience when possible. Collecting payments and applying to accounts. Watching clients during drug testing procedures.

Assisting multiple departments to ensure the continued success of the companyEntering information into various computer programs for client information and accounting purposesDispatching technicians to various customers depending upon services requested or requiredUtilizing various computer programs such as ServMan, Outlook, and Excel for daily activitiesEntering information from scanned documents into data entry program for file indexingReviewing information entered for quality control to ensure 95 percent accuracy or betterUtilizing my customer service skills to assist potential temporary associates with applicationsEntering new temporary associates into EllisAssisting with special events and meetings both onsite and offsiteEntering invoices into accounts payable software

City Of Aurora, Aurora, Co

Answered and directed incoming phone calls while responsible for excellent customer serviceBatched, printed application for open positions and verified employment of new hiresEnsured continuous flow of inventory through monitoring and stocking of office suppliesCompiled spreadsheets in Excel, mail merges in Word, and documents in MS Office applications as relating to recruitments, awards, employee events, and training evaluations

Master'S Degree, Criminal Justice/Law Enforcement Administration

Associates, Criminal Justice 2008