María Dolores Lloret Calero Email & Phone Number

Pamplona, Es

Zaragoza, Aragón, España

THAT IS WHAT I LEARNED🎓 Development of technical marketing campaigns🎓 Consultative sale🎓 Preparation of articles and ebooks🎓 Management of the complete sales cycle lifeTASKS AND RESPONSIBILITIES👉 Responsible for the creation of the company's Technical Business Development and Pre-Sales BU for Infrastructure Services and Systems Support👉 Technology marketing campaigns👉 Preparation of Business Plan, proposals, presentations👉 Responsible for the Consultant team (Cloud, Cyber, WorkPlace, Networking, DataCenter, Automation (IaC), BI👉 Standardization of Presentations and Offers👉 Management of technological partners

Bilbao

MAIN ACHIEVEMENTS📈 In 2021 I managed a budget of more than €30M📈 I lead the Department of Systems and Infrastructure Services at INETUM NORTE with a direct team of 4 Technical Directors and more than 400 professionals of a wide variety and technical level📈 We have achieved and run services in new clients such as VIESGO, VALDECILLA, EROSKI, TOTAL, INDITEX.📈 I have promoted business lines such as HyperAutomation, Dashboards, BI and they has been implemented in clients such as EUSKALTEL, IZFE, PRINCIPADO DE ASTURIAS.📈 We have standardized the transition and start-up plans for System Services (Operation, Service Desk, WorkPlace, Administration, Consulting)📈 We have promoted the improvement of ITIL Processes and thus help clients such as EJIE, ITP, IMQ to create ANS, streamline operational processes and substantially reduce request and incident timesTHAT IS WHAT I LEARNED 🎓 Management of big and complex Services and Projects in continuous technical and organizational adaptation🎓 Endowed with a broad vocation for service, I have learned to listen to the needs of clients, and turn them into business development through the management of high-performance teams, continuous innovation, quality assurance and close relationships with the main technological partners.TASKS AND RESPONSIBILITIES 👉 Director of Systems Support Services in the Northern Territory👉 Hierarchical and functional reorganization of my BL at Inetum Norte resulting from the acquisition of Iecisa by Gfi👉 Business development of the different Systems Business Units (Digital Operation, Cloud/DevOps, Intelligent Workplace, IT Management)👉 Establishment of quality objectives and controls for systems services.👉 Supervision and monitoring of the systems services and projects at Inetum Norte

Bilbao

MAIN ACHIEVEMENTS📈 In 2018 created the DevOps and Cloud Business Unit for the company 📈 Created transversal cooperation forums with development, consulting, Infrastructure and SQA teams. We got new clients such as ACCIONA, OCUniversitaria, AGENCIA TRIBUTARIA, CASER, ENAGÁS📈 I got the AWS Advanced Partner CertificationTHAT IS WHAT I LEARNED 🎓 I learned to make Business development, marketing and relationship with clients and technology partners 🎓 Leadership 🎓 Design, Plan and Develop new services and IT projectsTASKS AND RESPONSIBILITIES 👉Definition of DevOps and Cloud Business Plan for GFI 👉Definition of strategical lines, such as commercial, operational and financial level 👉Definition of the GFI DevOps and Cloud Services Catalog: Integration, Testing, Deployment and Continuous Operation, Security, Monitoring and Continuous Improvement 👉Relationship with Technological Partners 👉Business relationship with clients 👉Dissemination of DevOps and Cloud practices internally in the organization 👉Preparation of offers, Build DevOps teams and delivery follow-up 👉Creation of DevOps community in GFI

Bilbao

MAIN ACHIEVEMENTS📈 I managed €15M and around 300 professionals📈 I standardized the different types of Systems proposals (Operation, Service Desk, Administration, etc...)📈 I created Consulting line, highlighting DevOps, HyperAutomation, Dashboards / BI, IATHAT IS WHAT I LEARNED🎓 People leadership🎓 Conceive, Plan and Develop new services🎓 I learned to make business development, marketing and relationship with clients and technology partners🎓 I learned to control of budgets and expenses, profitability🎓 I commissioned of Systems Support Services🎓 I learned the management of complex IT services/projects🎓 I learned the implementation of methodologies in our servicesTASKS AND RESPONSIBILITIES👉I was in charge of the Systems Support Services at Gfi Norte👉I participated in the design of business and commercial strategies for Systems Support Services, DevOps, Cloud, HyperAutomation, Dashboards / BI, IA, Cybersecurity👉I disseminated of DevOps and Automation practices internally in the organization👉I made commercial presentations.👉I make business relationship with customers.👉I make relationship with Technological Partners.👉I established objectives and quality controls of services.👉I supervisioned and made control of Systems Services and Projects at Gfi Norte👉I carried out internal audits of the services provided.👉I managed and hired people.👉I developed training plans.👉I enhanced innovation, teamwork and customer satisfaction.👉Methodologies to highlight: ITIL, Kanban, Cloud, Cobit, ISO20000, Project ManagementCarrying out internal audits of the services provided.

Bilbao

MAIN ACHIEVEMENTS📈 I consolidated partnership relationship with clients such as EJIE, Osakidetza, Eitb📈 I lead of small teams (up to 40 people)📈 I managed Services under ITIL methodologyTHAT IS WHAT I LEARNED🎓 Customer service orientation, active listening (of the professionals in charge and clients)🎓 Knowledge of end-to-end infrastructure architecture🎓 I commissioned of Systems Support Services🎓 I learned to manage Systems Support Services🎓 I learned to hire peopleTASKS AND RESPONSIBILITIES👉 Responsible for Systems Services for EJIE, Osakidetza, Eitb.👉 I prepared the ANS proposal for the services I managed👉I carried out the consulting and implementation of ITIL processes (Incident Management, Changes, Deployments, Problems and Capacity👉Methodologies to highlight: ITIL, Kanban, Cloud, Cobit, ISO20000, Project Management

Madrid

MAIN ACHIEVEMENTS📈 I became an expert on Oracle Kernel and Oracle Replication issues📈 I helped the most important clients in Spain to solve very critical database incidentsTHAT IS WHAT I LEARNED🎓 I learned to make clear explanation to the client of his problem🎓 The exhibition of all possible solutions🎓 I gave confidence and secure to clients in emergency situations🎓 I learned all kind of tools and software related to database administration.TASKS AND RESPONSIBILITIES👉Online customer support on core problems of Oracle SGBDR versions 7.x, 8.0.x and 8i (Administration Tools, Backup and Recovery, Optimization and Tuning, Installations and migrations, Advanced Replication Option, Parallel Server, etc.)👉Make consultancy on Oracle Advanced Replication Option.👉I rose bugs to Oracle USA, I preparated notes for Metalink documentation for extranet and internal networks.👉 I made internal training courses on Oracle Advanced Replication Option.

Madrid

TASKS AND RESPONSIBILITIES 👉 I joined the team that developed the SERES application 👉 Data Architecture Design 👉 Installation, Administration, Optimization and Tuning of Oracle Databases with Parallel Server

Madrid

TASKS AND RESPONSIBILITIES 👉 Designed and implemented Control Systems applications based on Oracle databases (C, Pro*C, PL/SQL and Developer-2000). 👉 Installation, Administration, Optimization and Tuning of Oracle 7.x databases.

TASKS AND RESPONSIBILITIES👉 I designed and implemented in a Document Manager System. 👉 I developed applications under Oracle7 in Unix environment (SQL*PLUS, PL/SQL, PRO*C and C).

Master Of Business Administration - Mba, Dirección Y Administración De Empresas

Master En Dirección De Transformación Digital E Industria 4.0, Computer Technology/Computer Systems Technology

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