Marc Dolores Email & Phone Number

• Software Administration: Google Admin, HMH, Destiny, School Loop, Office 365
• Respond to request for technical assistance via Zendesk and phone for the following technologies: Windows 10, Windows 7, iOS, Android and Chrome OS endpoint. Printers and AV devices.
• Network Support – Administer network connectivity (Cisco Meraki), server availability and information security.
• HP Desktop and Laptop setup and imaging via PXE Boot using FOG Project. Includes deploying, inventory, training, and troubleshooting.
• Administer AD, Google Suite, Mosyle MDM program access, password reset, creating new user accounts, etc.
• Onboard new users and provide hardware and software training to new users

Santa Rosa CA

• Management, Deployment and troubleshooting of IPAD, Chrome books and MAC’s.
• Provide IT support for teachers and office staff.
• Educate students on using the hardware and applications.
• Provide Professional Development in Technology for teachers and students.

Berkeley CA

• Provide first level IT supports for 10+ different locations via email, phone, remote access and face to face interaction in a professional manner.
• Manage my time between IT projects and IT issues.
• Administrator Duties: AD audits, AD and exchange account creations.
• Deploying workstations: Desktop computer, printers, IP phones, mobile devices such as laptops, cell phones and tablets.
• Cable management; Switches port management.
• VoIP implementation – Phone installation, documentation and user training

Berkeley, CA

Bachelors Degree, It Security

Associate Of Science Degree, Computer Networking System

Certificate Of Achievement, Network Technology