Strategic support to the Consumer Finance unit, in a decentralized network across the country. Partnering directly with Senior and Field Management in all functions of HR consultation including coaching, employee relations, engagement, performance management, talent development, succession planning, and compensation evaluation.• HR Department Platinum Excellence Award for outstanding partnership in 2005 and 2014.• Engage clients in problem resolution through influence and early intervention, to strengthen coaching skills of leadership. Effectively investigate and resolve complex employee relations issues, ensure consistency in application of company policies, procedures, and applicable law. • Partnered with HR colleagues in the 2015 merger to harmonize HR policies, procedures, and benefits and develop employee communications.• Managed the seamless transition for non-merging business unit to Citi’s Shared Services model including training of new HR team on business operations, policies, and procedures. Developed and delivered communications to management and several hundred employees for the January 2015 transfer of HR support.• Lead transition of relocation services vendor from Citi to OneMain. • Succession planning to build organizational and managerial capability; engage and develop talent through action plans, coaching and mentoring. Support business during periods of expansion as well as workforce reductions. • Partnered with Training team as HR expert resource in the development and delivery of leadership programs.• Managed project team to create inaugural handbook to help employees understand values and the way we make decisions as team and organization.• Promote the organization’s total rewards strategy, Health and Welfare programs through education of management and employees. Ensure salary offers, promotions and merit increases are equitable and supported by knowledge, skills, and abilities for role as well as support diversity efforts.

Provided human resources support to 300 managers and 7500 union railroad employees operating in fourteen states, District of Columbia and two Canadian provinces. Served as strategic partner to Operations Management implementing HR programs and initiatives linked to business goals and CSX Core Values. Conducted investigations of EEO complaints, conduct and performance issues, as well as ethics violations. • Facilitated reorganization of two regions to allow for easier decision making, problem resolution and increase accountability by compressing management structure. Managed the job analysis, compensation recommendations, EEO study, and notification process; and coordinated HRIS updates for 500 managers affected.• Oversight of Talent Management Program for Operations Managers including Leadership workshops, development plans, career tracks and action plans for successful advancement of TMP candidates. • Developed and facilitated training for managers on goal setting and scoring criteria for each goal to be used in the Performance Management process.• Coordinated FMLA & Disability Management resulting in increased understanding of policies, decrease in abuse and improved attendance of workforce.• Coached and counseled managers to resolve issues at lowest level and achieve consistent application of company policies and programs.

Provided recruitment and selection, employee relations, training and development, global compensation, health & welfare benefits administration, intercontinental assignment coordination and community outreach administration to site leadership and employees. Lead multi-site Diversity Team, conducted ISO audits and served on Baltimore Chemical Industry Council HR Group. Facilitated rollout of corporate initiatives including career banding, EEO/Non-Harassment programs and benefits open enrollmentSelected Accomplishments:• Successfully managed HR department staff and activities during absence of HR Manager• Developed incentive compensation model and recruitment strategy for new business ventures• Coordinated implementation of SAP HRIS module for manufacturing site• Implemented and managed office services program for manufacturing facility• Received Millennium Inorganic Chemicals “Better Ways” Award for employee referral program

Advised management and employees in State agency with 1400 employees. Provided guidance on employment issues, application of policies and procedures, grievances, disciplinary actions, employee benefit programs and employee services. Represented management at adjudicatory hearings. Developed and implemented training and staff development workshops for supervisors and employees. Represented Human Resources Department on Employee Advisory Council and ADA Task Force. Selected Accomplishments:• Developed and delivered training programs for managers on Improving Working Relationships and Effective Coaching and Counseling• Developed and implemented Agency’s exit interview program and redesigned new employee orientation program.• Received Outstanding Team award for providing training and written communications to MSDE employees and managers on personnel laws and regulations following passage of State Personnel Reform Act of 1996

Provided general human resource services to 150 employees and managers in 24-hour manufacturing facility. Supervised labor relations, developed and implemented policies and procedures, coordinated site safety and risk management program, administered health and welfare benefits, managed unemployment and workers’ compensation claims. Coordinated recruitment and new employee orientation. Facilitated annual performance review program, salary budget administration and succession planning. Selected Accomplishments:• Lead improvement in safety performance and awareness that resulted in Facility’s recognition by Asphalt Roofing Manufacturers Association. Reduced Workers’ Compensation costs by 63%, resulting in savings of $60,000 over previous year• Served as member of team that successfully negotiated four-year labor/management agreements with two plant unions