Dolores O. Bowles, B.A., M.A. Email & Phone Number

Provide administrative support to ensure that the offices of the Associate Executive Director for Global Mission and the Senior Area Director/Area Director for Europe, the Middle East and Liberia are functioning effectively to serve the global needs of IM.❖ Support the AD's in managing global personnel and activities relating to international partners.❖ Provide up-to-date information for AD's work to board members, churches, clergy, lay leaders, IM staff, global personnel… Show more Provide administrative support to ensure that the offices of the Associate Executive Director for Global Mission and the Senior Area Director/Area Director for Europe, the Middle East and Liberia are functioning effectively to serve the global needs of IM.❖ Support the AD's in managing global personnel and activities relating to international partners.❖ Provide up-to-date information for AD's work to board members, churches, clergy, lay leaders, IM staff, global personnel, overseas partners and Christian and secular agencies as requested.❖ Be responsive to the needs of the Global Mission Team. Show less

Assist Quality Management Director with ensuring continual compliance with quality programs, accreditation and regulatory standards. Including, but not limited to:❖ Monitoring and analysis of monthly, quarterly and annual Quality Management reporting.❖ Manages, tracks and reports patient complaint and grievance process statistics bi-annually.❖ Analyzes patient satisfaction surveys, identifying opportunities for improvement.❖ Coordinate and documents and transcribes Quality… Show more Assist Quality Management Director with ensuring continual compliance with quality programs, accreditation and regulatory standards. Including, but not limited to:❖ Monitoring and analysis of monthly, quarterly and annual Quality Management reporting.❖ Manages, tracks and reports patient complaint and grievance process statistics bi-annually.❖ Analyzes patient satisfaction surveys, identifying opportunities for improvement.❖ Coordinate and documents and transcribes Quality Management Committee meeting minutes.❖ Maintains current and accurate records of all communications, audits and regulatory survey results. Show less

Built strategic alliances with local African American churches adding two new off campus sites.❖ Achieved enrollment quotas by organizing marketing events to sell accelerated graduate and professional study programs.❖ Established strong community relationships to gain support and effectively achieve results.❖ Provided timely, courteous and knowledgeable response to inquiries from potentials students.

Responsible for the investigation, resolution and documentation of all customer and governmental complaints and inquiries.❖ Respond to the most escalated consumer complaints generated by various Attorney General Offices, the Better Business Bureau, the Federal Trade Commission and other government agencies.❖ Oversee and coordinate the review and response to local, State and Federal subpoenas.❖ Review and handle credit disputes and contract discrepancies.❖ Coach and develop… Show more Responsible for the investigation, resolution and documentation of all customer and governmental complaints and inquiries.❖ Respond to the most escalated consumer complaints generated by various Attorney General Offices, the Better Business Bureau, the Federal Trade Commission and other government agencies.❖ Oversee and coordinate the review and response to local, State and Federal subpoenas.❖ Review and handle credit disputes and contract discrepancies.❖ Coach and develop 20+ customer service representatives in problem solving and negotiation skills. Show less

Master Of Arts, Religion/Religious Studies

Bachelor Of Arts, Management Information Systems, General, A-