Dolores Pujol Email & Phone Number

Buenos Aires Province, Argentina

Argentina

I lead the strategy for the Product, Development, and Multimedia teams, driving key projects such as Chequeabot —our suite of tools for fact-checking and combating misinformation— and our conversational chatbot. I’m also responsible for the development and optimization of our website, as well as the creation of innovative content for social media. I’m.

Argentina

• Coordinate overall slate of projects across Customer Success. Identify, recommend and streamline new and existing business practices to improve efficiency and facilitate growth. Drive the creation and maintenance of.
• Provided recommendations for better managing project scope and requirements changes. Coordinated the implementation of the new adjusted process on a global scale, providing training to Sales, Content and Customer.
• Coordinated the global project for the FIFA Women’s World Cup, which involved 15+ SMEs and team leads in different international locations.
• Coordinated the roll-out of scorecards on client health to support dialogs about quality with our customers.

Buenos Aires, Argentina

• Lead a team of 7 Content Business Engagement Managers based in Argentina, Brazil and the US responsible for helping drive the Gracenote business forward in South and North America by receiving, analyzing and enabling.
• Successful onboarding and expansion of tier 1 clients such as Amazon, Roku, Dish Network, Televisa Univision, CBS/Paramount and NBC.
• Project managed the roll-out and global expansion of Gracenote’s OTT catalogs coverage, in close coordination with Product, Sales, Content and Partnerships teams.

Buenos Aires, Argentina

• Same responsabilities as above, but for the Latin America region and leading a team of 2 Content Business Managers based in Argentina and Brazil.Key Achievements:
• Maintained overall satisfaction and quality KPIs for clients such as DirecTV Latin America, Sky Brazil, Izzi and Dish Mexico.
• Successful onboarding of new clients such as America Movil (Claro Video).

Buenos Aires, Argentina

• Lead the Spanish hub in Argentina and coordinate the extended team based in the US. Direct the operations of the Latin American and US Hispanic departments, providing long-term and short-term goals and objectives.
• Successfully built from scratch an operations hub in Argentina to support regional and global clients.
• Recruited, hired and trained a multicultural team of 60+ employees in less than a year.
• Improved content quality KPIs and coverage targets from the ones provided by other global hubs.
• Consistently met customer SLAs since the new hub was fully operational.

• Manage the Yahoo! Editorial Team for Argentina and South American Markets (Colombia, Chile, Peru and Venezuela), including permanent staff based in Buenos Aires, temporary contractors, columnists, interns, remote.
• Represented Latam at the Yahoo! Global Hub assembled in Santa Monica (US) for the FIFA Brazil 2014 World Cup.
• Received a Yahoo! Editorial Award for the original slideshow “Raúl Alfonsín: 1927-2009”.

Journalistic producer of the Argentine economist Roberto Cachanosky for his cable television programs "Informe Económico" (P+E, Metro and NewsLineTV), "Cómo lo vemos" (P+E) and "Resumen económico" (CVN) and radio program "Pecados Económicos" (Radio América AM 1190).

Media & Communications

Journalism

Digital Journalism

Economy For Journalists

Seminar On Economic Policies

Seminar On Economics For Journalism Students